OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
184 ratings and 54 comments received in the last 90 days.
14 December 2021
The rep. dealing with my purchase, Eric Wickham, was very informative, supportive and enthusiastic. Made the whole experience of buying my 218i Active Tourer most enjoyable.
13 December 2021
Good attention to detail and all round service was very helpful and informative
15 November 2021
Good communication from dealership with regular updates on progress of order and when car would be ready for delivery.
12 November 2021
I have always been looked after when dealing with Vines Guildford.
10 November 2021
I dealt with Lee Trussler for the handover, who was very helpful and covered any questions and queries.
08 November 2021
I have been extremely satisfied. It was a very good experience from start to finish and nothing felt rushed.
06 November 2021
Handover was great the car was revealed from its cover and looked fantastic. I was given time to just enjoy the experience
05 November 2021
All my questions were answered, and over all it was a very good experience.
02 November 2021
Had a brilliant experience with the Vines of BMW Guildford; our sales manager was very professional and helpful throughout the whole process which was very straightforward and easy. Thanks a lot from a happy customer - absolutely loving my new X3.
11 January 2022
As always,it is a pleasure to get my car serviced at Vines,my recent visit being no exception due to the expertise of Service advisor Ed Lamb and Technician Geoff Saggs.
11 January 2022
Warranty fix, no issue, no drama.
09 January 2022
the job was carried out exactly as agreed at the price agreed
04 January 2022
No issues. Fault diagnoses promptly and great communication throughout.
04 January 2022
Very competent staff and communication good
03 January 2022
Appointment and work undertaken with good mannered efficiency.
03 January 2022
I have moved to the Guildford area and now feel happy about using this company
31 December 2021
Great team always helpful and very professional
31 December 2021
MOT carried out efficiently and quickly
28 December 2021
While you wait service carried out in 90 mins, nice waiting area with wifi and refreshments
17 December 2021
Eric has been not only reactive with my questions but also kept me up to date through the whole way with great customer service