OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
277 ratings and 74 comments received in the last 90 days.
07 June 2022
Again, the care and service from Eric from excellent.
03 June 2022
Well organised car delivery system, and all queries satisfactorily answered.
02 June 2022
This purchase was straightforward and made easy by your sales executive Lucy Payne-Butler, who I felt gave me honest and complete answers to my questions, particularly about delivery
02 June 2022
Todd Loan was great.
26 May 2022
Purchase was done over the phone .Todd was great at his job answered all my question and help me to make my purchase easy.I would have rated 5 stars if there was no waiting time of 6 months.I do understand there has been chip problem
07 April 2022
All made very easy
04 April 2022
Service was spectacular - attentive, helpful and friendly at all times and they made the collection of the new car feel like an event. The centre itself is a lovely place to be where you are treated and looked after well.
03 April 2022
Good communication to keep me informed. Great meeting environment. Felt well looked after.
31 March 2022
Kept me up to date, was easy to get in touch with when I had a question, and exceeded expectations.
10 June 2022
No fuss the staff were polite and courteous
10 June 2022
Always look after me well
07 June 2022
Again Service was fantasic, i waited for my car to be serviced and it was a relaxing seating area with regular updates from the service team
06 June 2022
Prompt service and good pricing
05 June 2022
The staff were really helpful
03 June 2022
All sorted
31 May 2022
I was welcomed when I arrived and advised where to go, enjoyed a tea whilst waiting for my vehicle to be completed
30 May 2022
Very thorough and fixed the battery drain when the ICE unit replaced. Excellent service
30 May 2022
made me feel valued customer
29 May 2022
From reception staff who served me with coffee and biscuits while I waited to the service team who provided clear details of my service and MOT to the cleaned interior of my returned car
09 June 2022
The whole experience was very smooth. Lucy, the sales person was very polite , had great product knowledge, she kept us informed of status updates regularly throughout the process, patiently answered all our queries.Was pleasure dealing BMW Guildford