OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
178 ratings and 54 comments received in the last 90 days.
07 September 2021
Again happy with the service we received
05 September 2021
Smooth process and delivery on said ETA .
31 August 2021
These aren't easy times yet my purchase was just that, easy
21 August 2021
Excellent sales man
12 August 2021
Car was delayed bu 3 months due to pandemic, but communication was good, and I was kept updated with progress throughout. This helped manage my frustrations at the delay.
11 August 2021
Although timelines were unknown I was kept informed by Todd of any information.
14 July 2021
I am extremely satisfied with being kept up to date with an honest progress of the timescale for delivery of my new car. Also the explanation of the workings especially the electronic technology when collecting my car.
11 July 2021
Straightforward process, everything was explained and timelines met
11 July 2021
Everything worked properly. All promises were met etc.
14 September 2021
Had to take my car in for a problem. I was dealt by service team member Annette Robinson. Annette gave clear advice what the fault was , how long it will take to get part and all costing involved . Excellent customer service . Thank you Annette.??
11 September 2021
Everyone I spoke to in organising the MOT and Service, was polite, professional, knowledgable and efficient.
07 September 2021
A road wheel was replaced, under warranty without question.
05 September 2021
Very attentive & efficient staff.
05 September 2021
Staff were very courteous and helpful.
04 September 2021
Every question that I asked was answered in a polite and efficient way.
31 August 2021
Nothing really to add to the comments above. To sum up, an excellent level of service!
30 August 2021
I have reached this by 1 Knowing that my service that I have paid for is complete by a BMW Specialist 2 Had a issue with the Xdrive and problem solved 100% 3 The BMW representative Annett Robison was very professional and understanding
29 August 2021
Particularly helpful service from the person who dealt with the admin this time ( sorry not sure of man's name - right hand side - 2nd desk in I think.
23 August 2021
Good service
13 September 2021
Great customer service