SALES

5.0

SERVICE

4.0

388 ratings and 170 comments received in the last 90 days.

05 July 2024

Kept well informed and treated with respect, great customer service and satisfaction and the car is perfect!

02 July 2024

Everything was explained clearly and any questions I had were clarified. I felt at ease on both occasions visiting the show room

02 July 2024

The staff is incredibly professional and helpful. A special thanks to Francis, who assisted me in securing a great deal.

30 June 2024

My lesson with Harry was very helpful and I look forward to more lessons with him to help me get the most out of my new car.

29 June 2024

It was all seamless, the car was very beautifully presented , felt very excited throughout the handover process especially having travelled from London.

28 June 2024

From start to finish, Rob Spencer at Vines Guildford made the whole experience of buying a vehicle so simple.5* service from Rob. Only reason for 4* is that there was no one at reception and I waited 5 to 10min for receptionist.

26 June 2024

Mostly done online and my spec was met quickly

26 June 2024

There was a lot of attention when trying to make the sale but once I placed the order for the car it felt like efficiency and attention to detail dropped. I had to call to ask about when the car was delivered and there was a big mess with the badges

26 June 2024

Rob was friendly and professional. He identified what i was looking for and worked on finding the right spec/options that suited my needs

25 June 2024

Professional and hassle free, and it was a really lovely surprise to see a big red bow on my new car when I came to collect it.

05 July 2024

I appreciated receiving updates on the status of my car.

04 July 2024

Totally satisfied.

03 July 2024

Everything that needed doing was sorted in a straight forward and timely way.

03 July 2024

Good

02 July 2024

1 no nonsense when the car is in servicing about price 2 straight up frequent updates on whats required and cost 3 unbelievable alert/recognition when i had tyre blowout 4 phenomenal response time for recovery of vehicle 5 variable service timeliness

30 June 2024

It was anuisance that the part i was having fitted ro my car was faulty so car had to stay overnight until new part arrived. First appt had already been cancelled as part hadnot arrived so not service dept fault at all

30 June 2024

Seems service completed and car collected very clean inside and out

30 June 2024

Because of your wonderful staff, the fact I had my own desk capopchino and biscuits!! And the most serene environment. My car came back beautifully cleaned, a full assessment of possible items needed doing and all in an hour. What's not to love.

29 June 2024

Approachable and knowledgable team, follow up emails and phone calls, also go one step further to provide an overall service, they also actively think about customer needs. Not just a passive in and out service.

26 June 2024

Staff excelled my expectations. Very organised and quick to deal with the process.

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