No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Easy to deal with and everything dealt with on time
Everything is so straight forward from booking to collection , the only moan I've got was the loan car was a bit dirty inside .
Please accept my apology for the dirty loan car this is just not acceptable, we will take this up with the valet team
Communication from the garage was good but had to chase for updates a number of times. Only one member of service staff available when collecting the car meant queuing to collect the car
Please accept my apology for any inconvenience caused to you we will address this moving forward
Staff always pleasant and helpful
We do invest a lot of time in training our staff it looks like it has paid off, thank you
That's very nice to know thank you
Professional on time good product information and excellent sales staff to advise on new cars
Thank you I do appreciate your comments and your business
The after sales team are amazing especially Natalie, who went above and beyond when I was blocked in by another customer. The team made sure that I had my car back when I needed it.
Thank you great to hear such a nice personal story regarding your car
Service & MOT were carried out well. Only issue was that when the car was cleaned the steering wheel was very dirty & the Service Advisor had to come out to the car & re clean it.
Please accept my apology, this is very unusual I will ask our Reception Manager to call you in order that we can valet your car !
I can rely on them.
I am pleased you can rely on us, thank you for your business
Very helpful on the phone Efficient collection and deliveryService and MOT done quickly. Car returned nice and clean
That's very kind of you to say, enjoy the car and if we can help further please contact us
Great all round - very happy customer
Great news thank you!
Service was quick, we were kept informed throughout regarding timings and car was an ready an hour early.
Thank you for your positive response to the level of service received form our business
Very good service
I am pleased we looked after you and thank you for the positive comments
The end result was fine but after being advised the car was to be kept overnight for work to be completed in the morning, I then had real difficulty establishing if the car was ready. A promised return call did not happen so I had to chase again.
Please accept my apology we will always endeavour to keep customers updated it id regrettable this was not achieved on this occassion
Booked in the car, arrived on time, they took the car, the receptionist was very helpful and friendly and offered me coffee, wifi etc so I worked happily for an hour and then the car was returned and also given a complimentary clean.
All sounds perfect thank you
Helpful service reception staff and a prompt service.
Great news I am pleased we could accommodate you
i had expected the car to be cleaned inside & out. Only the outside was done and not very well. I had dropped the car off the night before but it wasnt ready for collection until close to 4pm.
Please accept my apology this is very unusual we will offer you a free clean our Reception Manager will be in touch with you.
I gave the car for a diagnostic oil leak check and the fault was diagnosed. Although I had to leave the car for a day or two, they were quite accommodating in finding the time to correct the fault, in what was obviously a tight service schedule.
Thank you for your positive response I am pleased we managed to assist you
although booked in very early ~ it took hours to complete the MOT. Plus for Previous repair work done some months ago ~ the vehicle not fully checked and hence incomplete repair, meaning I had to return to have this done.
Please accept my apology for the delay in carrying out the MOT on your car this was a delay on our part
Please accept our apology for the delay in processing your request we have taken this up with BMW Emergency Service in order that this is not repeated again.
They have a great service team, nothing is too much trouble, they have their own minibus that can drop you off locally and come and collect you too when your car is ready, what a fantastic thing to offer.
Thank you I am pleased you liked everything, I will ask our Reception Manager to call you in order that we can arrange for your account to be opened this will be Mr Gavin Sellen
Because when I went for a pre scheduled fitting in my car of a couple of items I was told it will take 1 hour and I was waiting there for 5 hours! It was ridiculous the service of the Vines Branch. - I want this rating to be completely dissatisfied!
I have to agree I have asked our Service Manager Mr Gavin Sellen to call you in order that this is rectified
Per above. It was ok but no better
Please accept my apology we will contact you in order for the car to be recleaned
I think the staff and service is excellent
Professional friendly knowledgeable staff. Excellent spotlessly clean showroom and toilets with good customer reception seating areas including tea - coffee and biscuits. A good range of cars on show with the added bonus of BMW Motorrad attached.
Thank you your comments are appreciatted
Would of been completely satisfied except the cleaning of the car. Paint was slightly scratched down drivers side for length of both doors. Clearly a dirty leather had been used. Luckily the marks were polished out.
It is regrettable that your car has not been cleaned to a high standard I will ask our Service Manager to call you in order that this is rectified
Again the service is excellent.
Thank you for your business
car clean and in good state
Thank you, yes I do apologise we no longer take Amex
As above - it was simply to have winter wheels changed to summer wheels
I am pleased the work was carried out to your satisfaction
Paperwork states next service due August 2018 whilst vehicle display shows May 2019. Paperwork also shows MOT expiring 2018 even though it was renewed at the time of service.
I will ask our Service Manager to call you Mr Gavin Sellen in order that this is rectified
As above and lack of updates.Car stayed in overnight , but I wasnt phoned to be told. The reason it stayed in overnight was lack of parts
Please accept my apology that you were not called this is unacceptable, I will raise this with our Service Manager Mr Gavin Sellen
Great customer service and usually everything gets done properly but this time my cars fault is not fixed
Please accept my apology we do operate a first time fix policy, I will ask our Service Manager Gavin Sellen to call you
Staff was friendly and professional.
I will inform the staff that dealt with you, thank you
All as expected
I am pleased thank you for your response to us
Professional service, helpful updates, all performed in very timely manner
Listened to what i wanted and delivered!
That's great news I am pleased we managed to find the perfect car for you I do hope you enjoy it !
Great customer service and very efficient.
Thank you for the positive response and we do hope you enjoy your new car
The sales person was understood my needs and meet them in all respects
Thank you for the great comments
A little disappointed with having to wait so long for my car. It was ordered on 15/02/2018 & not handed over to me until 11/06/2018.
Please accept my apology we do experience delays in production sometimes however our aim is to deliver the product to you ASAP,I do hope you enjoy it now it has finally arrived
Nima at Vines was excellent as usual
Thank you we will pass on the positive comments I do hope you enjoy your new car
Eric Wickham and colleagues were very pleasant to deal with
Thank you for the great comments and we do hope you enjoy the car
Car came quickly (6 weeks give or take) and Tony was very helpful and accommodating
I am pleased your car arrived early, thank you for your business and if we can help in the future please do not hesitate to contact us
Friendly and warm welcome. An extremely pleasurable experience.
Thank you enjoy the new car
Everything was arranged before I arrived so handover was seamless. Each form I signed was explained in full by the sales team so left completely satisfied
Thank you for your response I do hope you enjoy your car and thank you for selecting Vines of Guildford for your new car purchase
Richard Cromer at Vines Guildford really went that extra mile to make sure the customer experience was perfect.
Thank you I will pass on your comments and I do hope you enjoy your car