Meet the team

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Paul Bolger

BMW Used Car Sales Manager
  • Years at the dealership 6
  • Department Sales

Richard Croker

Business Manager and Motability Specialist
  • Years in the industry 3
  • Department Sales
  • Hobbies Socialising, meals out, golf, tennis, DJing

Charles Squirrell

Used Car Buyer
  • Years at the dealership 4
  • Department Sales
  • Hobbies Scuba, Classic cars1965-1980,Horse Racing Flat / jumps, F1 GPs and London

John Howard

Aftersales Manager
  • Years at the dealership 8
  • Department Service

Jamie Lowther

BMWi Sales Executive
  • Years at the dealership 3
  • Department i Sales
  • Hobbies Friends, family, sport

James Smith

BMWi Sales Executive
  • Years at the dealership 3
  • Department i Sales
  • Hobbies Cooking, music

Tony Genn

Sales Executive and Motability Specialist
  • Years at the dealership 10
  • Department Sales
  • Hobbies Golf, football

Megan Thornber

BMW Sales Support

Mike Bennett

BMW Sales Executive
  • Years at the dealership 0
  • Hobbies Fast cars, The Stock Exchange and going on holiday

Chris McIsaac

BMW Sales Executive
  • Years at the dealership 1
  • Department Sales

Eric Wickham

Sales Executive
  • Years at the dealership 19
  • Department Sales
  • Hobbies Football, mountain biking

Phil Hinds

Sales Executive
  • Years at the dealership 3
  • Department Sales
  • Hobbies Golf, cricket

Richard Parker

Sales Executive
  • Years at the dealership 8
  • Department Sales
  • Hobbies Swimming, taekwondo

Lee Trussler

BMW Sales Executive
  • Years at the dealership 1

Matt Granger

Sales Executive
  • Department Sales
  • Hobbies Golf, rugby, live music

Kieron Walter

Sales Executive
  • Department Sales
  • Hobbies Golf, shopping, socialising

Shervin Saadat

Sales Executive
  • Department Sales

Thomas Rumsey

Sales Executive
  • Department Sales

Lyndsey Murphy-Sugrue

BMW Genius
  • Years at the dealership 0
  • Department Sales
  • Hobbies Football, photography, music festivals, pub quizzes

Emma Swinyard

Loyalty Specialist
  • Years at the dealership 2
  • Department Sales
  • Hobbies Gym, running, drawing

James Foord-Divers

Service Advisor
  • Years at the dealership 3
  • Department Service
  • Hobbies Movies, socialising, cleaning

Natalie Baxter

Service Advisor
  • Years at the dealership 13
  • Department Service
  • Hobbies Holidays, Disney World

Frank Jardim

Service Advisor
  • Years at the dealership 3
  • Department Service
  • Hobbies Mountain biking, walking, kayaking

Jim Woolley

Service Advisor
  • Years at the dealership 1
  • Department Service
  • Hobbies Photography, eating, music, fishing

Berni Smyth

Service Advisor
  • Years at the dealership 1
  • Department Service
  • Hobbies Darts, socialising

Gwyneth Gavine

Centre Host
  • Years at the dealership 10
  • Department Centre Host
  • Hobbies Theatre, opera, art galleries

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient

Service
Thank you

Excellent after-sales service

Service
Thank you for the positive response

Usually I drop off my vehicle for the whole day but in this instance I waited for the MOT to be completed. A comfortable waiting area and very courteous and attentive staff.

Service
I am so pleased you are happy wit the level of service provided

I was completely satisfied as usual apart from being given a loan car that already had the fuel gauge light on/approx 40 miles worth of petrol. I only drove 24 miles home & back but still had to replace fuel as gauge went down to 10 miles. Stingy.

Service
Thank you we hand all our loan cars over with 40 miles of fuel this is usually enough for the client, please accept my apology for any confusion

The service advisor, Natalie is the most efficient,professional and pleasant service advisor I have ever met. She is a credit to Vines BMW.

Service
I will pass on your comments to Natalie, thank you

Frank was amazing very helpful and car done on time. Never been more impressed with the service.

Service
Thank you

Would have been 5× but for cost of new tyre replacement as £60 more than at Kwik fit!

Service
We do price match all major suppliers, we have to too remain competitive

Vines provided me with an automatic courtesy car as requested.They rang me when my car was ready and picking my car up was quick and problem free. Everyone I spoke to was friendly and helpful

Service
All sounds like it went smoothly for you, thank you for your business

Work done as expected, professional presentation, only downside was the price and spurious items such as what appeared to be a charge for turning up, don’t recall the wording.

Service
Apology for any confusion we do explain all our charges on our invoices

Nothing wrong with the service but steering wheel was greasy and sticky on the return. I don't want this to reflect on Phil Hinds as it was nothing to do with him and he was so helpful collecting and returning the car - thank you.

Service
Your comments are noted thank you for the feedback

It took far too long to do an MOT and brake fluid serviceand I had to chase them up.

Service
Apology we did experience a delay on this day,

Service booked in and carried out efficiently. I was called to let me know the car was ready.

Service
Great news enjoy the car and thank you for your business

I had video evidence to support my report of the problem. However, as the diagnostic didn't report any problems, I was charged for this and left with the car still exhibiting the same problem if booked it in for! (took another video a few days after)

Service
Sorry for any confusion, we always provide a video of the fault in order for you to make a decision if the work needs to be carried out or not

Everything good except the timing. I was told 1.5 hours for an MOT but it took nearly 2.5.

Service
Sorry that's not acceptable the MOT should take 1.5 hours , sorry for the delay

Professional service and also very good communication. car was not washed up to good standard after service so that is way im not giving 5 stars

Service
Sorry the Service Wash was not up to standard this has now been rectified moving forward

The work was completed speedily and efficiently

Service
Thank you for the great response

Good service from start to finish

Service
Thanks for responding I will pass on your response to the team

Friendly and efficient. I was under the impression I was going to be emailed a video of the vehicle survey to compare against the technician's findings but never received this

Service
I can see form our system the video was sent but not opened, please accept our apology for this

Hassle Free and very friendly

Service
Superb, thank you for the great comments

All was finished on time, faults sorted and the car spotless!

Service
Great news we do operate a first time fix process I am pleased this was achieved

Benefited from discount vouchers and car returned nicely cleaned

Service
The discount vouchers are new I am pleased you found them useful

I was kept informed as to what was happening at all times

Service
Glad we kept in communication with you and it all worked out satisfactorily

Care given to my vehicle and communication of its requirements and progress.

Service
Glad you liked the Service video thank you for selecting Vines Guildford for your Aftersales requirements

Friendly and knowledgeable staff who are always looking at ways to help. Accessible and easy to use services.

Service
Thank you we do like to make it easy for our customers I am pleased this has been achieved

My replacement tyre was sourced quickly and the car cleaned before collection.

Service
Thank you for the nice review and I am pleased we rectified the tyre fault for you

I was expecting a call back and didn’t get one.

Service
It is regrettable we do not accept Amex, this is a company decision, please accept my apology for any inconvenience caused, we do accept all major credit cards including bank transfers and payment by telephone banking, I hope this helps

Rectified problem.

Service
Pleased it was all sorted

The problem was resolved completely

Service
Thank you for the review

courteous service team. speedy service.

Service
Thank you for the great response I will pass this onto the team

Disappointed how long it took to resolve the issue (~1 month). I was the one ringing Vines to push for resolution (Parts arrival/appointment to fix). Maybe taking out the service plan with vines was a mistake? Time will tell.

Service
We do operate a first time fix policy it is regrettable this has not been achieved on this occasion please accept my apology

Although the software was reloaded, the issue of the idrive (satnav) fading in bright daylight still exists. It's not what Vines did which is the issue, but the operating system is way too sensitive. My older BMW did not do this and was much better.

Service
Please accept my apology for any inconvenience caused, this is a feature of the new satnav system

Everything was completed satisfactorily.

Service
Great news

Parts and Body shop - Friendly staff who went out of there way to help

Service
I am pleased this was resolved for you to your satisfaction

As far as I know, all was done well, according to the check sheet, with tyre tread depths fed back on that sheet.

Service
Sometimes there is a waiting time for our collection and delivery we are looking to resolve this in the near future

4.5 rather than 5 stars because the overall feel is very corporate and slightly intimidating - 25 years ago I had a personal relationship with the staff in the BMW dealership; now I am just a blip on a computer screen.

Service
It is regrettable you feel like that I will personally raise this with the Service Manager

Fast and efficient

Service
Please accept my apology I will arrange for someone to call you to discuss the pricing

One call not returned

Service
Please accept my apology that is simply not acceptable I have briefed the manager concerned

arrangement for service completed as planned and car returned thoroughly cleaned.

Service
Thank you for your business and we look forward to seeing you in the future

All very efficient & we were kept informed of what was happening to the car & when the work (under warrenty) would be completed.

Service
That's so kind of you to say, thank you for your inspiring comments

Car well serviced and presented. Friendly and helpful service agent

Service
Thank you that's great to hear

Everything was carried out as discussed.

Service
This is a new system which we are piloting I have taken note of your feedback and will action some changes

Routine service with no apparent issues. Original rating 3 because requirements did not seem demanding but was persuaded to increase this.

Service
Thank you for the great response it is apprecaitted

My car felt completely different in a good way after the service, very satisfied!

Service
Thank you for your response, and I am pleased your car feels different

All my dealings with Vines have been positive

Service
I will pass this onto the team thank you

I chose to wait at bmw premises whilst first major service was carried out. This was no hardship with coffee available and comfortable waiting area.

Service
Thank you for the great comments they are appreciated

Car ready on time, all problems fixed no dispute

Service
Thank you for the great comments

When booking the car in I was offered a ride home, this was reiterated on the call the day before but at no point did anyone tell me this was a shuttle bus which left at 8.05am therefore I missed it when I arrived at 8am. Better collocation needed.

Service
Please accept our apology we do run a Bus service to a tight schedule, it is regrettable you were not informed of this

It all happened much quicker than I expected

Service
Thank you I will pass on your comments

The person booking my car in for a service was exceptionally helpful, very informative and nothing was too much trouble.

Service
That's great thank you for your response

There was a difference in pricing between my initial phone call the previous week and on the day. I was told that the staff would listen to the recording of my previous conversastion. I did feel at that point that I wasn't being believed.

Service
Thank you for the response I have asked our Parts Manager to call you in order that we can ascertain the problem with the plates, regards

The service while you wait took longer than the 1hr 30 I was told

Service
Please accept our apology for the delay

Completed the work within the time frame outlined. Communicated clearly.

Service
Great news thank you for your custom

Easy to deal with and everything dealt with on time

Service
Thank you for the positive response

Everything is so straight forward from booking to collection , the only moan I've got was the loan car was a bit dirty inside .

Service
Please accept my apology for the dirty loan car this is just not acceptable, we will take this up with the valet team

Communication from the garage was good but had to chase for updates a number of times. Only one member of service staff available when collecting the car meant queuing to collect the car

Service
Please accept my apology for any inconvenience caused to you we will address this moving forward

Staff always pleasant and helpful

Service
We do invest a lot of time in training our staff it looks like it has paid off, thank you

Beyond faultless

Service
That's very nice to know thank you

Professional on time good product information and excellent sales staff to advise on new cars

Service
Thank you I do appreciate your comments and your business

The after sales team are amazing especially Natalie, who went above and beyond when I was blocked in by another customer. The team made sure that I had my car back when I needed it.

Service
Thank you great to hear such a nice personal story regarding your car

Service & MOT were carried out well. Only issue was that when the car was cleaned the steering wheel was very dirty & the Service Advisor had to come out to the car & re clean it.

Service
Please accept my apology, this is very unusual I will ask our Reception Manager to call you in order that we can valet your car !

Vines Guildford always provides a brilliant service. Over the years, we have built up a strong relationship with our representative, Eric Wickham, and he never fails to deliver an excellent, very personal service.

Sales
Thank you I will pass on your comments to Eric !

Warm and friendly people / atmosphere

Sales
Thank you for your loyalty to our business I do hope you enjoy the new car

A smooth procedure and I cleft the garage very pleased with myself with the result. Much better than two such transactions with Mercedes!

Sales
Thank you I will pass on your comments to the Sales Executive involved Phillip Hinds

Everything thing done perfectly and quickly

Sales
Thank you enjoy your new car

The experience was great - but the delivery of the car was somewhat delayed

Sales
Thank you for the positive response

I was not given a full tank of fuel as mentioned in the paperwork.

Sales
Thank you for your response we do only put £40 of fuel in each car in some cars this is 1/2 a tank in others it is 3/4 of a tank, I apologise for any confusion

Kept up to date at all times and time taken to run through all aspects of car controls and features.

Sales
Thank you for the great response I do hope you enjoy your new car

Excellent customer care, worked hard to secure the target deal set

Sales
Thank you I hope you enjoy the new car the specification looks stunning

The process was very efficient and I was completely at ease knowing my needs were being dealt with in good hands.

Sales
Thank you for your response I am pleased you found the experience to be pleasurable and we look forward to seeing you again soon

Richard Parker is brilliant

Sales
Pleased you enjoyed our coffee and you also happy with the level of service received from Richard Parker, I will pass on your kind words to him. Your new car looks great in specification I do hope you enjoy it, and thank you for purchasing from Vines Guildford

Choosing all the extras for a new car was quite daunting. I had been used to electric seats and didn't realise how important this was to me. Perhaps your salesman could have pointed this out to me at point of sale.

Sales
We do operate an electronic communication system I will investigate why your messages were not passed on, please accept our apology

Listened to what i wanted and delivered!

Sales
That's great news I am pleased we managed to find the perfect car for you I do hope you enjoy it !