Very helpful in resolving my issue.

I am always happy with the service i get at vine thank you

I was disappointed that the service representative did not know the function of a micro filter and had to ask his manager. I found the cost of the service expensive for a car just two years old with only service parts exchanged (filters, oil.)

Sometimes better that others

Good service from richard Parker @ vines Guildford

Auto check in didn't work and there was only two service personnel checking in cars. They also had to go and get courtesy cars with customers which would have been more efficiently achieved by other personnel

The customer care was excellent, I was looked after incredibly well. However I was rather concerned that the first and only service was somewhat meagre and expensive for a new car that had been on the road for almost 30 months - hence the score of 3

very good service but very expensive

Incorrect tyre quote and then changing information about availability. No follow up on sales query.

good - easy to arrange, efficiently carried out, and pleasant environment to wait for car; valeting of car appreciated, but not as well done as in the past, looked like a rushed job, which was a bit disappointing

I decided to choose the 'while you wait' option and it took rather longer than expected, however, there was an issue with an engine mounting which was found to need replacing and was done under warranty during the visit.

AS mentioned above, your staff have always been very helpful and provided the level of service we have come to expect from a Car Dealer of your standing.

Totally satisfied on this occasion. Service staff helpful and friendly, car returned in excellent condition.

Because the lady who dealt with me was very good and kept me informed as to what was happening

Everything discussed was carried out. Just wish it wasnt so expensive.

Nothing to fault and a reasonable cost

Used this garage for a number of years for both new cars and maintainence. Never had a reason to use another BMW garage.

Service and MOT was completed quite quickly - I could have waited but was not told. When the car was returned it was cleaned, which was nice, but all the driver settings had been changed. - seat moved, mirrors moved, etc.

Servicing staff efficient and helpful.Also produced for me an attractive service plan

The dealer did all they could to make my visit pleasant. I can't see what else they would do to improve anything.

The whole service was very efficiently handled. Although the work content was fairly predictable, nevertheless it was completed on schedule.

My car was taken in, work carried in a timely manner and delivered back to me just as you would expect it to be.

Car service and work completed within agreed times, employees seemed efficient. My car had been cleaned but not to BMWs normal standard - wheels only half done

Good quality service

Good service from start to finish, and they cleaned my car which was nice as it needed a clean (although they didn't clean the wheel rims very well)

Thanks Natalie

Staff excellent in reception. Wrote to Customer Service Manager (Mr Sellen) 12.11.2015. re damage to run flats and rims and got nowhere. 15,000 miles on and here we are again ... they are not fit for our poorly maintained roads!

The recall work was carried out efficiently, however my request to have the cars on board service history updated was not done. Assume this was because it was the previous service undertaken by an independent approved garage and not a BMW dealership.

No problems always helpful

I called to book in for an MOT and service. Asked what service was due and was told full service was due. Left it with you and was then told full service was not due. On collection I was told a time and was waiting for an hour before it was ready.

Valeting of cars is an appreciated service, but in our most recent visit (October 2019) it seemed a bit skimped compared to previous years - hopefully this is a blip rather than a trend

They did/do a good job. Straight forward no messing about.

Fault not actually fixed....

Didn't wash car after service

As above

See above, although the service team were very helpful with a replacement car

Good diagnosis

staff get to know you and go that extra mile

The service was quick, prompt, and James (I think that was his name) made sure I was able to find my car afterwards, unlike previous visits when it's taken me as long as 30 mins to find it

Brake squeal not resolved unless I pay. Service package was suppose to included everything upto 38K/3yr warranty according to the salemans. Now have a bill for £105 for brake fluid change on collection of the car. No head up when booked it in.

Easy, convenient and straightforward

Not presented with a Warranty Invoice - had to request one. I like confirmation of the work carried out.

I never give anyone full marks as they think there is no need for improvement

I would score 5 for service, Attitude and keeping me informed. I hold back 1 star in this case because in the end the fault was not rectified.

Service from FRANK JARDIM

mm

Hospitality, general advice on the car and a genuine SD about the staff that they wanted me to feel comfortable.

service carried out on time and as agreed

The service was promptly performed and I received updates from the team on progress.

It was not the Service Departments fault

It was a very expensive trip for an investigation and non fix of problem.

what more can I say. Your service is excellent I feel valued and respected.

Pleasant environment looked after

I was really pleased with the deal that was found for me and love my new car

Staff are always welcoming & helpful. Customer service levels are high

I wasn't offered a courtesy wash

Did every thing I expected.

Don't like being asked to re-fill hire car when only going to cover a few miles. Otherwise all good.

I presume the work performed by the technicians was good but disappointed with customer service.

Did not get a resolution of the issue.

Clear communication regarding replacement parts and costs...on time vehicle delivery.

Because I speak as I find and have received great service from Vines Guildford since buying the car there.

Efficient, friendly, nice to deal with. Everything one would expect (hope for) from a BMW dealership. Unfortunately not all of them live up to these standards.

Work was done fine but 2 hours + for an MOT is a bit long

The issue with my car is still not resolved and I have found it very difficult to get the car back to Vines for them to complete the job.

I should not have to pay for this. You do not provide pick up and drop off unlike Audi next door unless I want to wait about 6 weeks. The inside of my sindscreen was dirtier when I collected than when I left it.

There were no hidden 'catches' and everything was explained to me clearly. The chap I dealt with was professional and courteous too which made my experience positive.

Excellent service

Service was good professional and car returned lovely and clean

Whilst the personal service I received was fine, (waiting area, refreshments, etc.) having to wait 2 hours 30 minutes for a pre-booked while-u-wait MoT to be completed is disappointing.

They fixed the problem quickly but the sales manager Chris McIsaac showed excellent customer service, keeping me informed throughout.

Couldn't fault it.

An MOT test was carried out successfully and with minimum fuss.

The car came in for a software upgrade. I do not believe it was road tested properly, as when I collected it the tyre pressure RDC was showing a fault and the seat memory did not work. I was told to road test it myself which I did and all is well.

I wait for my car so it means a two to three hour wait, which is fine for me as I take things to do. The waiting area is comfortable and someone is always on hand to make you a coffee or tea if you want one!

They rectified the problem with my car and they kept me informed all the time exactly what they were doing

Any servicing or problems with my vehicle have been done on time and to my complete satisfaction

Staff courteous and helpful..

Service was quick and I was notified of all work done. Courtesy clean was not what I would expect as the windscreen was still dirty

I was looked after very well and car was ready before the expected time and was clean.

Very polished and polite.

Friendly and efficient service.

Friendly and efficient service.

Mostly very good but reception staff could have been a little more attentive

Re set every setting in my car without warning which not impressed with. Could find my keys on pick up and kept me waiting for 10-15 mins.

On the whole, the service is very good at Vines, particularly the bodyshop which did a fantastic repair to some accidental damage last year. However, I felt that on the recent service, the welcome car wash seemed not to be quite as thorough as usual.

Efficiently conducted.

Pleasant reception,quick action re timing for the day and action to be undertaken and all timings held.

Car clean was avarage at best. Alloy wheels still filthy and inside of windscreen had been cleaned with a dirty cloth clearly as it became apparent in the evening sun that it was utterly filthy. No glass cleaner had been used.

Repairs should last longer than 3,000 miles if parts are faulty then this should be investigated with the part manufacturer please.

Prompt efficient service from helpful staff.

Vines in Guildford, and especially Sophie Sardar, have been excellent throughout this process.

Friendly service and good communication

Car arrived a month late as it required a small ordering

Car was delayed delivery

Friendly staff, going out of their way to help.

Eric was helpful, punctual and very easy to deal with.

Face-to-face presentations and meetings were excellent, but Vines made some bad mistakes in the process stages

Very satisfied

All the elements of the procedure were dealt with systematically and clearly.

Now on our 4th BMW, all from Vines. Staff (particularly Eric)are great, the cars are great and the whole process was handled very professionally

Process was at our desired schedule and the delivery was seamless

Excellent and friendly service! Visited a number of other BMW Centres before choosing Vines of Guildford, but was extremely disappointed with all of them, almost no interest in helping with my enquiry!

Always available with queries and ease of collecting new vehicle

The experience was great due to the salesman Thomas Rumsey he was not only very helpful and professional but a very easy person to speak to

I am so happy with my new Z4!

Outstanding service from vines Guildford Richard Parker nothing was too much trouble from the dealership very good service would recommend .

Rebecca was fantastic from start to finish , very polite and helpful at all times . We felt valued .

Eric Wickham was good to deal with