CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Pleasant area to wait for work to be done, good WiFi so was able to work.

Service
Thank you for your positive comments and thank you for your business

Whole process was smooth. I was aware of the costs before the service and booking the service was easy. Customer service on arrival and also with follow up calls once the service was complete was excellent.

Service
Thank you very much for your feedback it is appreciated

Car was ready on time. They phoned to explain issues found.

Service
Great news thank you

Was given a courtesy car so I could still travel to work. Work completed quicker than expected

Service
Thank you very much for your feedback it is appreciated

Worked like a dream from pickup to delivery.

Service
Sounds like everything went to plan, thank you, any issues please do not hesitate to contact us.

Very satisfied apart from the high labour rate

Service
Thank you for your feedback, we do operate lots of pricing plans for all vehicles, they can be found on our website, this will help you with the transparency of our pricing, I hope this helps

Great set up and work completed in the estimated time

Service
Sounds like everything went to plan, thank you, any issues please do not hesitate to contact us.

It was a very quick and easy process. The staff were nice to talk to and my car was sorted out nicely.

Service
Thank you for your business

Again quick Amd easy

Service
Sounds like everything went to plan, thank you, any issues please do not hesitate to contact us.

Natalie Wild is an excellent service manager and she organised a courtesy car, warranty claim etc very smoothly.

Service
Thank you for your feedback, we do operate lots of pricing plans for all vehicles, they can be found on our website, this will help you with the transparency of our pricing, I hope this helps

Car was booked in, was kept informed time scale and price.

Service
Thank you for your positive comments and thank you for your business.

The team are helpful and welcoming. I never feel that I'm being recommended unnecessary work, so when you do tell me something needs doing I trust that it does need doing.

Service
Great news thank you, I am glad you enjoyed the experience.

As above

Service

On this occasion it was a very simple process, so to be anything other than very satisfied would be unfair.

Service
Thank you for your positive response it is appreciated

Very good service throughout

Service
Thank you for your continued business

because the service was OK

Service
Thank you for your response

Very good sales department and the after sales department, service always try to fit with your agenda. Their reaction in case of issues is quite immediate This is helpful .

Service
Thank you very much for your feedback it is appreciated

Vines have shown themselves to be consistently courteous, professional and efficient - as well as COVID secure.

Service
Great news I will send your feedback to the staff concerned.

Service is excellent always

Service
Sounds like everything went to plan, thank you, any issues please do not hesitate to contact us.

It was straighforward.

Service
Thank you

Very efficient team in the service dept: very easy to deal with & service items easily rectified.

Service
Thank you for your positive comments and thank you for your business

Always more than helpful and happy to assist.

Service
Great news thanks for your feedback

The experience from dropping the car off to the time it was collected was good.

Service
Thank you for your feedback, we do operate lots of pricing plans for all vehicles, they can be found on our website, this will help you with the transparency of our pricing, I hope this helps

I was looked after.The work was completed to my satisfaction.The car is always cleaned and vacumed before I come in to collect it

Service
Thank you we will pass your comments onto our team.

Comprehensive cover of all work planned with explanation of requirements

Service

Car picked up and service was fine.

Service

Service Advisor was efficient and friendly, both in terms of the morning drop-off and the afternoon pickup. He kept me informed on the vehicle progress.

Service
Sounds like everything went to plan, thank you, any issues please do not hesitate to contact us.

Car was picked up on time. Kept informed of progress and delivered back on time.

Service
Sounds like everything went to plan, thank you, any issues please do not hesitate to contact us.

Love the service you give keeping the customer up to date

Service
Great news thank you, I am glad you enjoyed the experience

Efficient, organised and well communicated.

Service
Great news thank you, I am glad you enjoyed the experience

Polite and efficient

Service
Thank you for your positive comments and thank you for your business.

Generally very good with efficient reminder, booking procedure and updates for first MOT and brake fluid change. Only issue is that I kept getting service reminders afterwards and needed to revisit Vines with the car to get the service module reset .

Service
Thank you we will check our system and amend this as necessary please accept my apology

Very quick service on arrival by staff.Car work carried out speedily and returned fully valleted-excellent.

Service
Thank you for your positive comments and thank you for your business

Very good!

Service
Thank you

Car picked up and returned, car cleaned externally

Service
We do operate a collection and delivery service to all our customers I am pleased it worked to your satisfaction, thank you for your business

1. Efficient booking; 2. Good processes for managing Covid; 3. Loan Car for convenience; 4. Only did the work that was required - nothing extra; 5. Video of work

Service
Thank you we will pass your comments onto our team

They called us in for a recall - the part was replaced and the car back with us that afternoon and it was cleaned - which is a really nice touch. Makes a huge difference to pick up a clean car especially during these times when car washes shut.

Service
Sounds like everything went to plan, thank you, any issues please do not hesitate to contact us.

The service department were outstanding dealing with any questions I had, they really kept my mind at ease. They were very informative with what was happening with my car I couldn't ask for a better all round service

Service
Great news thank you, I am glad you enjoyed the experience.

In large the same as above and an ease of working or moulding around the customer effectively and efficiently.

Service
Thank you for the great response if we can help at all please do not hesitate to contact us

Staff were extremely polite and courteous.

Service
Thank you fro the positive response it is appreciated

My car is picked up and brought back and very clean!

Service
Thank you very much for your feedback it is appreciated.

Service is always excellent

Service
Thank you for your continued business

Excellent communication, friendly service and all went well on day.

Service
Thank you for your continued business

Please see above

Service

See comments above!!

Service

Very helpful and friendly

Service
Thank you we will pass your comments onto our team.

From start to finish the people where very helpful and courteous

Service
Thank you for your positive comments and thank you for your business.

good and timely service

Service
Thank you very much for your feedback it is appreciated

I wish you to be aware of the service your Guildford is giving to your clients Ray Jackson.

Service
Thank you whilst we have found it challenging with COVID we are strict on being compliant, I am pleased you found it acceptable, thank you.

I always feel that you know what you are doing

Service
Thank you for your positive comments and thank you for your business

I did not visit your site. A cover for a mirror was delivered to me.

Service
Thank you for your continued business.

From the booking to the service to the MOT...and then the cleaning. All excellent

Service
Great news thank you, I am glad you enjoyed the experience.

Kept me informed and gave me regular updates on progress on how my car was going

Service
Thank you very much for your feedback it is appreciated.

As abive

Service

staff were helpful and courteous The lack of coffee was entirely due to Covid 19

Service
Apology about the Coffee due to Covid we cannot offer this service at the moment, it will be back soon hopefully !

Efficient, friendly service, value for money, always have confidence in the results, and always return the car in wonderful condition

Service
Thank you for your continued business.

All works were completed on time, and within the warranty cover.

Service
Thank you for your positive response

Excellent customer service positive response and issues dealt with swiftly

Service
Thank you for your positive comments and thank you for your business.

Car was booked in quickly, and ready on time.

Service
Thank you for your positive comments.

The whole service plan and online side still not that easy to work out. The team told me I had not got a service plan and had to prove I did!

Service
Please accept our apology for any inconvenience caused, this is very unusual. We do have several systems for Service Plans and we should check both systems before you arrive on site.

The service was very quick

Service
Sounds like everything went to plan, thank you, any issues please do not hesitate to contact us.

From booking to collection, the service was seamless

Service

MOT was carried out quickly and finished ahead of time.

Service
Great news thank you, I am glad you enjoyed the experience

Car picked up and delivered back home .very efficient

Service
Thank you for your positive comments and thank you for your business.

Staff were excellent

Service

Vines at Guildford premises are spotless . Lovely showroom . Upon arrival always nicely greeted. Staff very polite.

Service
Sounds like everything went to plan, thank you, any issues please do not hesitate to contact us.

Waited whilst service was carried out. Time was as advertised, service advisor was friendly

Service
Thank you very much for your feedback it is appreciated

I use this dealership for my car and bike and I have always had a very good experience with each.

Service
Thank you for the feedback and your continued business with us it is appreciated

Very professional staff

Service
Thank you we will pass onto our team.

Had a MOT and requested a pick up as I'm 75. I didn't want to sit in waiting area. No one to collect me as I live on my own. Very good delivery and collection with friendly prompt service

Service
Great news thank you, I am glad you enjoyed the experience.

Professional service with good Covid protocols in place.

Service
Thank you whilst we have found it challenging with COVID we are strict on being compliant, I am pleased you found it acceptable, thank you

Completely satisfied with the home collection of the vehicle and all contact with the Service department

Service
We do operate a collection and delivery service to all our customers I am pleased it worked to your satisfaction, thank you for your business.

Very professional

Service
Thank you for your positive comments, and thank you for your business

service was fast easy and without problems, completed earlier than i was expecting and all as planned.

Service
Great news thank you

Very effective customer service agent.

Service
Thank you for your positive comments, and thank you for your business

Lucy Payne-Butler and Mark Hollands at Vines Guildford were great!

Sales
Thank you we will pass on your comments to our team !

no problems

Sales
Thank you

Part exchange picked up and new car delivered by Richard at the end of his work day. Couldn't have asked for more really. Regular updates throughout the buying process.

Sales
Thank you for selecting Vines for your purchase, please do not hesitate to contact us if we can assist you further.

As above. All staff I came in contact with were very helpful.

Sales
That's great news thank you we hope you enjoy your new car!

Richard Parker and Mark Hollands always go far and beyond to give me first class service

Sales
Thank you for your feedback and for your continued business it is appreciated.

Kept well informed

Sales
Thank you we are please you found our online process easy, thank you for your purchase and if we can be of any further assistance please do not hesitate to contact us.

Excellent assistance and service from start to finish.

Sales
Thank you for your kind response and thank you for your business, please do not hesitate to contact us if we can assist you further.

Excellent communication from Eric, even with covid restrictions in place. Handover went smoothly and presentation of the car was excellent with a lovely red bow on the car.

Sales
Thank you whilst we have found it challenging with COVID we are strict on being compliant, I am pleased you found it acceptable, thank you.

Excellent service in difficult times

Sales
Thank you for your positive comments

Smooth delivery even during lockdown

Sales
Thank you for your positive comments and thank you for your business we hope you enjoy your new car

Under current situation, Mr LOAN's customer care ethos was excellent!! Very impressed.

Sales
Thank you for you feedback we will also pass on your comments to our Financial Services Team

Todd Loan did a fantastic job preparing me for the purchase and delivery, under unusual (Covid-19) circumstances. A job very well done.

Sales
Thank you for the great response if we can help you further please do not hesitate to contact us, enjoy your new car and we will pass on your comments to Todd