The service provided was very good and helpful

no problems

Good service done on a while you wait basis. Further improvement is possible by speeding up the process

took lot longer than expected. Primary reason for visit was have digital key for my new model X5 programmed to my iphone. Shouldn't take 2 hours to establish not possible and that BMW digital keys are only (currently) programmable to Samsung phones

Because for over thirty years it is the best dealership I have ever experienced. Nothing is ever too much trouble. The people are extremely helpful and professional. A pleasure to do business with.

As above. It transpired they were waiting for the wash bay to come free - if I'd known I'd have happily forgone the wash to avoid wasting any more time

Great service.

Very good

Great service - ensured we only paid for the work we required. Bus into town is a very good idea too.

Polite efficient staff. Prompt service.

because I was very happy with the way the booking, diagnosis and work were carried out

Problem not resolved, given back the car without checking this. No call as promised tbe next day, put on hold for 20 mins when I called again, left message and not returned. Had to call several times to speak to someone then no apology.

All very straight forward and convenient

The self service system didn't recognise my keys even though I had a e-receipt so my car hasn't been serviced at the end of the day. The gentleman who I spoke to was very apologetic and nice however I would've expected a little more than just 10% off

The service on my car was efficient and personable. I had to wait for 8 to 10 minutes to be served when I picked up the car, not a major problem but not a full 5 stars.

Got the job done. Good work

Because I was short of time and the service dept made it a priority to get my vehicle back to me ASAP

Very efficient, as promised service

Like my wife before I was put into an extremely dangerous position. The service staff had apparently switched off the "automatic lights on" . Next night I drove for 15 minutes in the dark not realising this as the dashboard was lit.

Last year my experience was disappointing but happy that my experience this year was back to the level I have come to expect from Vines.

Pick up from home and delivery back eas a convenience

Everything went smoothly, including courtesy car, although some queries over connected services were not answered (renewal of subscriptions)

The winter service also identified that my rear tyres are wearing on the outside, and one of the tyre had a cut that exposed the core. Both tyres were change, but I don't know if the alignment of the rear wheels had be adjusted.

I was well looked after and this first service on the car was very simple so did not risk anything going wrong.

Vines accommodated a late addition of brake fluid change and everything was completed efficiently. The customers lounge is very comfortable at Vines.

This time around it was pretty good but previously that has not been the case.

I RECEIVED WHAT I WAS WANTING

Job was done well

Generally fine and well treated. The service took quite a bit longer than the two hours I was told.

Nothing wrong with quality or execution of the service and MoT

Just a bit let down when I went to lay and the price was not honoured. Having said that the service manager rectified the issue without any excuses.

Easy quick and friendly

Surprised to be invoiced for a battery charge along with the roller blind replacement.

I received good customer services from the Service Centre and good advice from your Sales Team.

I was dealt with speedily and with the utmost courtesy throughout. Moreover, this latest visit - for an MOT test - was completed efficiently, together with a complimentary check and clean, in less than 90 minutes.

Leak not resolved

The staff at Vines BMW Guildford were kind, courteous and professional. The service was as expected - fast and thorough. The car came back to me presented in an immaculate state.

The car was ready on time. Useful feedback on the condition of the car.

Tom Taylor was fantastic. At last Vines has a gentleman who understands customers and is professional and polite!! My previous experiences have not been good with grumpy and defensive service advisers that have no passion for the BMW brand.

Had a waiting appointment. Had to wait a long time. Eventually had to get the car back before it was washed. The chap on the service desk put on the form for the car to be ready by 10am. I got the car unwashed at getting on for 11.

The problem was solved quickly under warranty without quibble. The staff were polite and friendly.

quick and efficient

I pre-booked for the fast lane service, advertised as 90 mins and arrived a few minutes before my slot. It took 150 minutes to receive the car back after a simple 1st oil service. It was a similar experience for a single tyre change earlier this year

Unfortunately I was waiting three hours for a job which should have taken one hour and a half....Apparently my car was stuck on the ramp! And nobody came to explain the situation to me.

Car was done that same day. Thankfully they warned me the brakes would feel odd the first 150 miles.

Ridicusously slow process (24 hour turnaround) for getting technical guidance from BMW Germany to investigate programming problem.

The warning light on my car was still remaining when i picked it up which meant they hadn't even considered the other issues i highlighted with the car.

Had to have second visit - even though booked for 3 days - unit was on 7 day order - but frustrating but was happy in how it was dealt with

No help from stuff I get better services from my local garage

Great service. Always kept informed

I was very satisfied with the overall service. I'm disappointed that I did ask for a specific software update on my '16 plate car that has not been done when I specifically asked for that. I find it very difficult to make time to get my car there.

There was a fault with the cars tracking shortly after we collected the car. BMW failed to diagnose and fix this, we paid a third party. They wouldn't clear the windscreen squirter at pre MOT test so we had to pay a third party again.

Technicians at Vines seem to have sorted the problem. Two clutches with a car that has only done 14,000 miles. First bill accepted by bmw warranty, second clutch, 1,300 miles we paid. Please read Vines report on bearings sticking.

Prompt service and comfortable waiting area.

Again, made a pleasurable experience by the particular salesman, Eric Wickham. He knows the BMW models, is helpful in answering questions and not at all pushy. Received a 'fit for purchase' explanation of the new car 'buttons' Good followup rapport

Just superb. The experience at Vines of Guildford makes choosing a new car a pleasure. Great product knowledge. Friendly. Professional. Love my new car

Firstly I was given a car for 24 hours to see if I liked it the sales man Richard Parker from vines of Guildford went above and beyond to make sure I got what I wanted and kept me informed on all aspects up to the day of delivery.

smooth transfer and pleasant staff

Car developed a fault within the first 48 hrs of ownership, The Dealer quickly looked into the issue and provided stand in car. Investigation still on going, hopefully will be resolved this week

I was informed the vehicle had a CD player, but on delivery there wasn't one. I even telephoned to ask how to download music to the hard drive, and I was informed just insert the CD and follow the instructions. Product knowledge lacking!

Eric made the sale quick and easy as he has done on several occasions previously.