Meet the team

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Paul Bolger

BMW Used Car Sales Manager
  • Years at the dealership 6
  • Department Sales

Richard Croker

Business Manager and Motability Specialist
  • Years in the industry 3
  • Department Sales
  • Hobbies Socialising, meals out, golf, tennis, DJing

Charles Squirrell

Used Car Buyer
  • Years at the dealership 4
  • Department Sales
  • Hobbies Scuba, Classic cars1965-1980,Horse Racing Flat / jumps, F1 GPs and London

John Howard

Aftersales Manager
  • Years at the dealership 8
  • Department Service

Jamie Lowther

BMWi Sales Executive
  • Years at the dealership 3
  • Department i Sales
  • Hobbies Friends, family, sport

James Smith

BMWi Sales Executive
  • Years at the dealership 3
  • Department i Sales
  • Hobbies Cooking, music

Tony Genn

Sales Executive and Motability Specialist
  • Years at the dealership 10
  • Department Sales
  • Hobbies Golf, football

Megan Thornber

BMW Sales Support

Mike Bennett

BMW Sales Executive
  • Years at the dealership 0
  • Hobbies Fast cars, The Stock Exchange and going on holiday

Chris McIsaac

BMW Sales Executive
  • Years at the dealership 1
  • Department Sales

Eric Wickham

Sales Executive
  • Years at the dealership 19
  • Department Sales
  • Hobbies Football, mountain biking

Phil Hinds

Sales Executive
  • Years at the dealership 3
  • Department Sales
  • Hobbies Golf, cricket

Richard Parker

Sales Executive
  • Years at the dealership 8
  • Department Sales
  • Hobbies Swimming, taekwondo

Lee Trussler

BMW Sales Executive
  • Years at the dealership 1

Matt Granger

Sales Executive
  • Department Sales
  • Hobbies Golf, rugby, live music

Lyndsey Murphy-Sugrue

BMW Genius
  • Years at the dealership 0
  • Department Sales
  • Hobbies Football, photography, music festivals, pub quizzes

Emma Swinyard

Loyalty Specialist
  • Years at the dealership 2
  • Department Sales
  • Hobbies Gym, running, drawing

James Foord-Divers

Service Advisor
  • Years at the dealership 3
  • Department Service
  • Hobbies Movies, socialising, cleaning

Natalie Baxter

Service Advisor
  • Years at the dealership 13
  • Department Service
  • Hobbies Holidays, Disney World

Frank Jardim

Service Advisor
  • Years at the dealership 3
  • Department Service
  • Hobbies Mountain biking, walking, kayaking

Jim Woolley

Service Advisor
  • Years at the dealership 1
  • Department Service
  • Hobbies Photography, eating, music, fishing

Berni Smyth

Service Advisor
  • Years at the dealership 1
  • Department Service
  • Hobbies Darts, socialising

Gwyneth Gavine

Centre Host
  • Years at the dealership 10
  • Department Centre Host
  • Hobbies Theatre, opera, art galleries

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fast and efficient

Service
Please accept my apology I will arrange for someone to call you to discuss the pricing

All very efficient & we were kept informed of what was happening to the car & when the work (under warrenty) would be completed.

Service
That's so kind of you to say, thank you for your inspiring comments

arrangement for service completed as planned and car returned thoroughly cleaned.

Service
Thank you for your business and we look forward to seeing you in the future

One call not returned

Service
Please accept my apology that is simply not acceptable I have briefed the manager concerned

Car well serviced and presented. Friendly and helpful service agent

Service
Thank you that's great to hear

Everything was carried out as discussed.

Service
This is a new system which we are piloting I have taken note of your feedback and will action some changes

Routine service with no apparent issues. Original rating 3 because requirements did not seem demanding but was persuaded to increase this.

Service
Thank you for the great response it is apprecaitted

All my dealings with Vines have been positive

Service
I will pass this onto the team thank you

My car felt completely different in a good way after the service, very satisfied!

Service
Thank you for your response, and I am pleased your car feels different

I chose to wait at bmw premises whilst first major service was carried out. This was no hardship with coffee available and comfortable waiting area.

Service
Thank you for the great comments they are appreciated

Car ready on time, all problems fixed no dispute

Service
Thank you for the great comments

When booking the car in I was offered a ride home, this was reiterated on the call the day before but at no point did anyone tell me this was a shuttle bus which left at 8.05am therefore I missed it when I arrived at 8am. Better collocation needed.

Service
Please accept our apology we do run a Bus service to a tight schedule, it is regrettable you were not informed of this

It all happened much quicker than I expected

Service
Thank you I will pass on your comments

The person booking my car in for a service was exceptionally helpful, very informative and nothing was too much trouble.

Service
That's great thank you for your response

There was a difference in pricing between my initial phone call the previous week and on the day. I was told that the staff would listen to the recording of my previous conversastion. I did feel at that point that I wasn't being believed.

Service
Thank you for the response I have asked our Parts Manager to call you in order that we can ascertain the problem with the plates, regards

The service while you wait took longer than the 1hr 30 I was told

Service
Please accept our apology for the delay

Completed the work within the time frame outlined. Communicated clearly.

Service
Great news thank you for your custom

Easy to deal with and everything dealt with on time

Service
Thank you for the positive response

Everything is so straight forward from booking to collection , the only moan I've got was the loan car was a bit dirty inside .

Service
Please accept my apology for the dirty loan car this is just not acceptable, we will take this up with the valet team

Communication from the garage was good but had to chase for updates a number of times. Only one member of service staff available when collecting the car meant queuing to collect the car

Service
Please accept my apology for any inconvenience caused to you we will address this moving forward

Beyond faultless

Service
That's very nice to know thank you

Staff always pleasant and helpful

Service
We do invest a lot of time in training our staff it looks like it has paid off, thank you

Professional on time good product information and excellent sales staff to advise on new cars

Service
Thank you I do appreciate your comments and your business

The after sales team are amazing especially Natalie, who went above and beyond when I was blocked in by another customer. The team made sure that I had my car back when I needed it.

Service
Thank you great to hear such a nice personal story regarding your car

Service & MOT were carried out well. Only issue was that when the car was cleaned the steering wheel was very dirty & the Service Advisor had to come out to the car & re clean it.

Service
Please accept my apology, this is very unusual I will ask our Reception Manager to call you in order that we can valet your car !

I can rely on them.

Service
I am pleased you can rely on us, thank you for your business

Very helpful on the phone Efficient collection and deliveryService and MOT done quickly. Car returned nice and clean

Service
That's very kind of you to say, enjoy the car and if we can help further please contact us

All fine

Service
Thank you

Great all round - very happy customer

Service
Great news thank you!

Very good service

Service
I am pleased we looked after you and thank you for the positive comments

Service was quick, we were kept informed throughout regarding timings and car was an ready an hour early.

Service
Thank you for your positive response to the level of service received form our business

The end result was fine but after being advised the car was to be kept overnight for work to be completed in the morning, I then had real difficulty establishing if the car was ready. A promised return call did not happen so I had to chase again.

Service
Please accept my apology we will always endeavour to keep customers updated it id regrettable this was not achieved on this occassion

Booked in the car, arrived on time, they took the car, the receptionist was very helpful and friendly and offered me coffee, wifi etc so I worked happily for an hour and then the car was returned and also given a complimentary clean.

Service
All sounds perfect thank you

Listened to what i wanted and delivered!

Sales
That's great news I am pleased we managed to find the perfect car for you I do hope you enjoy it !

Great customer service and very efficient.

Sales
Thank you for the positive response and we do hope you enjoy your new car

The sales person was understood my needs and meet them in all respects

Sales
Thank you for the great comments

A little disappointed with having to wait so long for my car. It was ordered on 15/02/2018 & not handed over to me until 11/06/2018.

Sales
Please accept my apology we do experience delays in production sometimes however our aim is to deliver the product to you ASAP,I do hope you enjoy it now it has finally arrived

Nima at Vines was excellent as usual

Sales
Thank you we will pass on the positive comments I do hope you enjoy your new car