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Although I had been told that there would not be time to run a diagnostic for a new problem at the appointment I had already booked for my car's recall, when I arrived Natalie said she would see if it could be done.. and it was!
Efficient service with very helpful staff
The service was very good with the collection and drop off of car from/home. I would have scored a 10 if the car had been returned on the day of the service as indicated. Instead it wasn't returned until the following day.
Feels like they go beyond what would be the minimum standard
everything was easy, straight forward and no issues
Well look after by the service advisor - service and MOT completed as promised time wise, car nice and clean.
Outstanding service, went above and beyond!
very efficient and helpful staff from booking to return of vehicle. I had an MOT problem which was sorted with good communication throughout.
Everything done as promised.
Good comms, very reasonable compromise on an out of warranty fault.
Everything was done as promised and on time.
Booking-in for service was easy and option for collect (pre-service) and deliver (post service) proved very helpful.
Their time to look at the fault was shorter than the other garage I previously used and their charges were less.
Price ok. Time taken good. Waiting nicely catered for. All in all ok.
From the time I booked the service It was very smooth and co ordinated very well
Thank you to Natalie who did a great job managing the insurance job. Always keeping me updated via phone on the progress.
Excellent, efficient, courteous service
As well as a routine service, repairs were necessary to an amplifier - as the radio and the reversing sound-warnings were not functioning. The service was very quick and the amplifier was replaced within the next working day.
Everything done as expected
The service, MOT and valeting was done well and quickly. They communicated with me when my car was ready. They were COVID 19 secure
Staff were polite and courteous and very helpful.
Everything worked smoothly
Friendly and efficient
I WAS satisfied!
I was very pleased that the car was picked up and brought back after a service and summer tyres put on. Also it was very clean!
Really helpful staff
The process was easy and the staff friendly and helpful
Efficient and helpful service.
Just pleased with the service we were given
very good service given the Covid situation.I dropped the car off at 08.00 went in and was met by a nice lady on reception who sent me down to a very helpful guy called Tom i asked him a few questions and he emailed be back by 11.00 with the answers
Tom was amazing. Kept me informed, pleasant and helpful given Covid restrictions. Work was completed on time and to high standard. Price was good.
They are excellent
Completed what was requested, delivered on time and I was kept informed.
Efficient and pleasant. That's all I need.
friendly service, and excellent communication as they kept me up to date during the day when my car was with them. This is not my local BMW but I choose to go all the way to guildford because they are professional and reliable.
Good person to deal with, Tom.
Great communication, excellent facilities, friendly staff.
Prompt, efficient and reasonably priced.
MOT carried out professionally.
the staff were very informative and pleasant.
Good customer service, delivered as expectations.
Service Rep very helpful, responsive and took time to keep me informed.
The work was completed very quickly and the service received from all staff was efficient and always pleasant.
Helpful , kind and professional staff- made me feel like a valued customer. I also really liked the way Vines are ensuring social distancing and making sure that customers are reassured and feel safe.
Polite, friendly service from all staff. Car serviced in a timely manner and I was kept up to date with the progress. A pleasure, as always, doing business there.
Very well organised, clean & tidy, sensible and appropriate precautions in place - important in current circumstances. Staff welcoming, friendly & helpful as always. Service needs dealt with professionally.
The service advisor was friendly & helpful
Very good service. Efficient, delivered as expected plus impressive COVID practices implemented.
I have always been impressed with the customer service from Vines of Guildford. Although they are several miles away from where I live, I continue to go to them for all service requirements.
Great service and good communication
Helpful all round
Friendly service and effective communication methods.
Have been going to Vines in Guildford for years as they are kind and will do whatever they can to help which as a lady driver is very reassuring. Sophie there was good at keeping in touch and helping with our decisions
The sales process was made easy and I felt that BMW understood my needs and helped me make decisions regarding my purchase. Communication after placing the order was lacking, and my car was fitted with incorrect number plates at delivery.
Excellent communication, good service and very professional
Very smooth easy process.
Great customer service.
Apart from Covid delay all went well.
Very efficient, helpful and friendly.
Felt very comfortable, all questions were answered and Chris took the time to walk us through all features and comparisons between the different models we were looking at. Incredibly helpful.