CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The process was easy and the staff friendly and helpful

Service

Really helpful staff

Service

I was very pleased that the car was picked up and brought back after a service and summer tyres put on. Also it was very clean!

Service

Just pleased with the service we were given

Service

Efficient and helpful service.

Service

very good service given the Covid situation.I dropped the car off at 08.00 went in and was met by a nice lady on reception who sent me down to a very helpful guy called Tom i asked him a few questions and he emailed be back by 11.00 with the answers

Service

Tom was amazing. Kept me informed, pleasant and helpful given Covid restrictions. Work was completed on time and to high standard. Price was good.

Service

They are excellent

Service

Completed what was requested, delivered on time and I was kept informed.

Service

Friendly staff

Service

Efficient and pleasant. That's all I need.

Service

friendly service, and excellent communication as they kept me up to date during the day when my car was with them. This is not my local BMW but I choose to go all the way to guildford because they are professional and reliable.

Service

very good

Service

Good person to deal with, Tom.

Service

Great communication, excellent facilities, friendly staff.

Service

MOT carried out professionally.

Service

Prompt, efficient and reasonably priced.

Service

the staff were very informative and pleasant.

Service

Service Rep very helpful, responsive and took time to keep me informed.

Service

Good customer service, delivered as expectations.

Service

Lovely people

Service

The work was completed very quickly and the service received from all staff was efficient and always pleasant.

Service

Helpful , kind and professional staff- made me feel like a valued customer. I also really liked the way Vines are ensuring social distancing and making sure that customers are reassured and feel safe.

Service

Polite, friendly service from all staff. Car serviced in a timely manner and I was kept up to date with the progress. A pleasure, as always, doing business there.

Service

Very well organised, clean & tidy, sensible and appropriate precautions in place - important in current circumstances. Staff welcoming, friendly & helpful as always. Service needs dealt with professionally.

Service

The service advisor was friendly & helpful

Service

Great service and good communication

Service

I have always been impressed with the customer service from Vines of Guildford. Although they are several miles away from where I live, I continue to go to them for all service requirements.

Service

Very good service. Efficient, delivered as expected plus impressive COVID practices implemented.

Service

Helpful all round

Service

All done as promised and on time

Service

They listen and find solutions not problems.

Service

Promt pick up & delivery back of vehicle. Able to add in an MOT to service at short notice. Kept informed before & after. Extra safety in place due to Covid 19; felt confident to let you have my vehicle

Service

Overall a good experience.

Service

Put it this way, Natalie should get a pay rise and John Howard deserves a knighthood for services to the automotive customer care industry.

Service

They kept me informed

Service

Everybody most helpful.

Service

Convenient location, even though we were early, car was booked in and We were telephoned to say it was ready. No issues. Vehicle still under service plan.

Service

Very efficient, helpful and friendly.

Sales

Felt very comfortable, all questions were answered and Chris took the time to walk us through all features and comparisons between the different models we were looking at. Incredibly helpful.

Sales

Tony Genn (my regular Sales Representative) knows what I want and always delivers a great deal. I was also very impressed with Megan Thornber (Business Manager) with the follow up and handover of the vehicle.