CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Helped with a warranty claim with no issues.

Service

The service provided was courteous and efficient

Service

No issues. Everyone was professional and polite.

Service

Really great service, easy to book and all done on time!

Service

Very efficient

Service

Very helpful

Service

Best experience of service in years

Service

Great customer service especially during these challenging times.

Service

It was actually a small service but it was done quickly !

Service

Very efficient, my car was collected, serviced, mot'd, and returned all within the day.

Service

Everyone is always so polite throughout the years of using Vines of Guildford and it was certainly no different this time.

Service

Repaird as promised

Service

friendly and efficent

Service

Overall experience.

Service

Service was excellent, although a courtesy car service would be appreciated once we are out of lockdown. But the 2 hour turnround worked well.

Service

Very accommodating when I had to change my booking

Service

Was kept informed of progress on the work which was done to meet the schedule I had requested

Service

Excellent service, all completed in a quick timely fashion. Nice touch with the complimentary wash and clean.

Service

Work done on time and under budget.

Service

I was fully informed and work was of a very high standard.

Service

This time and on previous occasions fulfilled their promises.

Service

Really great service and the surroundings are great. Actually feel happy to wait there. Coffee is great too

Service

Efficient friendly service

Service

All went smoothly

Service

Because it was very different from my experience at my last dealership.

Service

High quality service.

Service

I was told it would be a two hour wait and that's what it was. Excellent.

Service

Always prompt and reasonably priced.

Service

I really appreciated the care taken with my requests. Small things make a big difference.

Service

No unnecessary 'add ons' and work completed in good time. Friendly service staff as well.

Service

The technician who worked on my car was a god send and fixed all of my issues for me.

Service

Really efficient service, friendly and flexible. Couldn't ask for more

Service

very satisfied

Service

Natalie was particularly helpful with my requirements being completed in a particular time frame.

Service

Everything that needed to be done was and the team accommodated the timings that worked for me.

Service

Service work required and timescale explained

Service

Again, courteous, friendly and the job satisfactorily done.

Service

Helpful, friendly service and loyalty discount appreciated.

Service

Helpful friendly staff

Service

the car broke down on a Saturday morning. It was not possible to to get an answer from Vines on the telephone. The recovery vehicle took the car to Vines without being able to speak to anyone.

Service

The service team in BMW Vines Guildford didn't inform me about the recall operation in my car. Service time declared as 2 hours but took almost 4 hours without explanation. Additional cost requested after I left from the BMW building.

Service

The reception and collection service worked well. The car was ready on time and fully valeted

Service

I always get good communication from vines and trust the service team.

Service

Service personnel were excellent, profession, polite and reliable

Service

Service carried out as required within specified time.

Service

Speaks for itself.

Service

Vines staff were both helpful and efficient

Service

Although I had been told that there would not be time to run a diagnostic for a new problem at the appointment I had already booked for my car's recall, when I arrived Natalie said she would see if it could be done.. and it was!

Service

Efficient service with very helpful staff

Service

Efficient service

Service

everything was easy, straight forward and no issues

Service

The service was very good with the collection and drop off of car from/home. I would have scored a 10 if the car had been returned on the day of the service as indicated. Instead it wasn't returned until the following day.

Service

Feels like they go beyond what would be the minimum standard

Service

Well look after by the service advisor - service and MOT completed as promised time wise, car nice and clean.

Service

Everything done as promised.

Service

Outstanding service, went above and beyond!

Service

very efficient and helpful staff from booking to return of vehicle. I had an MOT problem which was sorted with good communication throughout.

Service

Good comms, very reasonable compromise on an out of warranty fault.

Service

straightforward experience

Service

Everything was done as promised and on time.

Service

Booking-in for service was easy and option for collect (pre-service) and deliver (post service) proved very helpful.

Service

service was comprehensive and of an excellent standard, while adhering to social distancing rules

Sales

Car was ready at the time promised and on the day of collecting the car it was ready and waiting! I was helped with care and attention at all times

Sales

Kept informed/updated by salesman throughout the whole experience, given a good deal by finance manager. Vines is a great example of how to do business, have already recommended them!!

Sales

Helpful salesman.

Sales

The team were always happy to answer questions.

Sales

The sales representative was extremely helpful, polite and professional making the whole experience straightforward and simple.

Sales

The whole process was efficient and speedy and met all my requirements. The new car was delivered within a working week.

Sales

Despite a slight delay on the car Todd and Megan always kept up to date and done everything they could at all times and was very helpful.

Sales

Chris was great and helpful throughout.

Sales

The service was great. kept informed from both a finance side and a delivery point as well. Car looked great on collection and got a personal thank you from Lewis Reynolds (sales manager) on collection. 10 out of 10

Sales

Vines Guildford were superb . Organised test drive and very quickly found me the car I wanted all within a very calm laid back vibe thar suited me and my wife. Big thanks to Sophie the specialist that we dealt with.

Sales

Friendly service and effective communication methods.

Sales

Have been going to Vines in Guildford for years as they are kind and will do whatever they can to help which as a lady driver is very reassuring. Sophie there was good at keeping in touch and helping with our decisions