Helped with a warranty claim with no issues.
The service provided was courteous and efficient
No issues. Everyone was professional and polite.
Really great service, easy to book and all done on time!
Best experience of service in years
Great customer service especially during these challenging times.
It was actually a small service but it was done quickly !
Very efficient, my car was collected, serviced, mot'd, and returned all within the day.
Everyone is always so polite throughout the years of using Vines of Guildford and it was certainly no different this time.
Service was excellent, although a courtesy car service would be appreciated once we are out of lockdown. But the 2 hour turnround worked well.
Very accommodating when I had to change my booking
Was kept informed of progress on the work which was done to meet the schedule I had requested
Excellent service, all completed in a quick timely fashion. Nice touch with the complimentary wash and clean.
Work done on time and under budget.
I was fully informed and work was of a very high standard.
This time and on previous occasions fulfilled their promises.
Really great service and the surroundings are great. Actually feel happy to wait there. Coffee is great too
Efficient friendly service
Because it was very different from my experience at my last dealership.
I was told it would be a two hour wait and that's what it was. Excellent.
Always prompt and reasonably priced.
I really appreciated the care taken with my requests. Small things make a big difference.
No unnecessary 'add ons' and work completed in good time. Friendly service staff as well.
The technician who worked on my car was a god send and fixed all of my issues for me.
Really efficient service, friendly and flexible. Couldn't ask for more
Natalie was particularly helpful with my requirements being completed in a particular time frame.
Everything that needed to be done was and the team accommodated the timings that worked for me.
Service work required and timescale explained
Again, courteous, friendly and the job satisfactorily done.
Helpful, friendly service and loyalty discount appreciated.
the car broke down on a Saturday morning. It was not possible to to get an answer from Vines on the telephone. The recovery vehicle took the car to Vines without being able to speak to anyone.
The service team in BMW Vines Guildford didn't inform me about the recall operation in my car. Service time declared as 2 hours but took almost 4 hours without explanation. Additional cost requested after I left from the BMW building.
The reception and collection service worked well. The car was ready on time and fully valeted
I always get good communication from vines and trust the service team.
Service personnel were excellent, profession, polite and reliable
Service carried out as required within specified time.
Vines staff were both helpful and efficient
Although I had been told that there would not be time to run a diagnostic for a new problem at the appointment I had already booked for my car's recall, when I arrived Natalie said she would see if it could be done.. and it was!
Efficient service with very helpful staff
everything was easy, straight forward and no issues
The service was very good with the collection and drop off of car from/home. I would have scored a 10 if the car had been returned on the day of the service as indicated. Instead it wasn't returned until the following day.
Feels like they go beyond what would be the minimum standard
Well look after by the service advisor - service and MOT completed as promised time wise, car nice and clean.
Everything done as promised.
Outstanding service, went above and beyond!
very efficient and helpful staff from booking to return of vehicle. I had an MOT problem which was sorted with good communication throughout.
Good comms, very reasonable compromise on an out of warranty fault.
straightforward experience
Everything was done as promised and on time.
Booking-in for service was easy and option for collect (pre-service) and deliver (post service) proved very helpful.
service was comprehensive and of an excellent standard, while adhering to social distancing rules
Car was ready at the time promised and on the day of collecting the car it was ready and waiting! I was helped with care and attention at all times
Kept informed/updated by salesman throughout the whole experience, given a good deal by finance manager. Vines is a great example of how to do business, have already recommended them!!
The team were always happy to answer questions.
The sales representative was extremely helpful, polite and professional making the whole experience straightforward and simple.
The whole process was efficient and speedy and met all my requirements. The new car was delivered within a working week.
Despite a slight delay on the car Todd and Megan always kept up to date and done everything they could at all times and was very helpful.
Chris was great and helpful throughout.
The service was great. kept informed from both a finance side and a delivery point as well. Car looked great on collection and got a personal thank you from Lewis Reynolds (sales manager) on collection. 10 out of 10
Vines Guildford were superb . Organised test drive and very quickly found me the car I wanted all within a very calm laid back vibe thar suited me and my wife. Big thanks to Sophie the specialist that we dealt with.
Friendly service and effective communication methods.
Have been going to Vines in Guildford for years as they are kind and will do whatever they can to help which as a lady driver is very reassuring. Sophie there was good at keeping in touch and helping with our decisions
Vines of Guildford
Surrey.
