Pleasant area to wait for work to be done, good WiFi so was able to work.

Whole process was smooth. I was aware of the costs before the service and booking the service was easy. Customer service on arrival and also with follow up calls once the service was complete was excellent.

Car was ready on time. They phoned to explain issues found.

Was given a courtesy car so I could still travel to work. Work completed quicker than expected

Worked like a dream from pickup to delivery.

Very satisfied apart from the high labour rate

Great set up and work completed in the estimated time

It was a very quick and easy process. The staff were nice to talk to and my car was sorted out nicely.

Again quick Amd easy

Natalie Wild is an excellent service manager and she organised a courtesy car, warranty claim etc very smoothly.

Car was booked in, was kept informed time scale and price.

The team are helpful and welcoming. I never feel that I'm being recommended unnecessary work, so when you do tell me something needs doing I trust that it does need doing.

As above

On this occasion it was a very simple process, so to be anything other than very satisfied would be unfair.

Very good service throughout

because the service was OK

Very good sales department and the after sales department, service always try to fit with your agenda. Their reaction in case of issues is quite immediate This is helpful .

Vines have shown themselves to be consistently courteous, professional and efficient - as well as COVID secure.

Service is excellent always

It was straighforward.

Very efficient team in the service dept: very easy to deal with & service items easily rectified.

Always more than helpful and happy to assist.

The experience from dropping the car off to the time it was collected was good.

I was looked after.The work was completed to my satisfaction.The car is always cleaned and vacumed before I come in to collect it

Comprehensive cover of all work planned with explanation of requirements

Car picked up and service was fine.

Service Advisor was efficient and friendly, both in terms of the morning drop-off and the afternoon pickup. He kept me informed on the vehicle progress.

Car was picked up on time. Kept informed of progress and delivered back on time.

Love the service you give keeping the customer up to date

Efficient, organised and well communicated.

Polite and efficient

Generally very good with efficient reminder, booking procedure and updates for first MOT and brake fluid change. Only issue is that I kept getting service reminders afterwards and needed to revisit Vines with the car to get the service module reset .

Very quick service on arrival by staff.Car work carried out speedily and returned fully valleted-excellent.

Very good!

Car picked up and returned, car cleaned externally

1. Efficient booking; 2. Good processes for managing Covid; 3. Loan Car for convenience; 4. Only did the work that was required - nothing extra; 5. Video of work

They called us in for a recall - the part was replaced and the car back with us that afternoon and it was cleaned - which is a really nice touch. Makes a huge difference to pick up a clean car especially during these times when car washes shut.

The service department were outstanding dealing with any questions I had, they really kept my mind at ease. They were very informative with what was happening with my car I couldn't ask for a better all round service

In large the same as above and an ease of working or moulding around the customer effectively and efficiently.

Staff were extremely polite and courteous.

My car is picked up and brought back and very clean!

Service is always excellent

Excellent communication, friendly service and all went well on day.

Please see above

See comments above!!

Very helpful and friendly

From start to finish the people where very helpful and courteous

good and timely service

I wish you to be aware of the service your Guildford is giving to your clients Ray Jackson.

I always feel that you know what you are doing

I did not visit your site. A cover for a mirror was delivered to me.

From the booking to the service to the MOT...and then the cleaning. All excellent

Kept me informed and gave me regular updates on progress on how my car was going

As abive

staff were helpful and courteous The lack of coffee was entirely due to Covid 19

Efficient, friendly service, value for money, always have confidence in the results, and always return the car in wonderful condition

All works were completed on time, and within the warranty cover.

Excellent customer service positive response and issues dealt with swiftly

Car was booked in quickly, and ready on time.

The whole service plan and online side still not that easy to work out. The team told me I had not got a service plan and had to prove I did!

The service was very quick

From booking to collection, the service was seamless

MOT was carried out quickly and finished ahead of time.

Car picked up and delivered back home .very efficient

Staff were excellent

Vines at Guildford premises are spotless . Lovely showroom . Upon arrival always nicely greeted. Staff very polite.

Waited whilst service was carried out. Time was as advertised, service advisor was friendly

I use this dealership for my car and bike and I have always had a very good experience with each.

Very professional staff

Had a MOT and requested a pick up as I'm 75. I didn't want to sit in waiting area. No one to collect me as I live on my own. Very good delivery and collection with friendly prompt service

Professional service with good Covid protocols in place.

Completely satisfied with the home collection of the vehicle and all contact with the Service department

Very professional

service was fast easy and without problems, completed earlier than i was expecting and all as planned.

Very effective customer service agent.

Lucy Payne-Butler and Mark Hollands at Vines Guildford were great!

no problems

Part exchange picked up and new car delivered by Richard at the end of his work day. Couldn't have asked for more really. Regular updates throughout the buying process.

As above. All staff I came in contact with were very helpful.

Richard Parker and Mark Hollands always go far and beyond to give me first class service

Kept well informed

Excellent assistance and service from start to finish.

Excellent communication from Eric, even with covid restrictions in place. Handover went smoothly and presentation of the car was excellent with a lovely red bow on the car.

Excellent service in difficult times

Smooth delivery even during lockdown

Under current situation, Mr LOAN's customer care ethos was excellent!! Very impressed.

Todd Loan did a fantastic job preparing me for the purchase and delivery, under unusual (Covid-19) circumstances. A job very well done.