CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very effective customer service agent.

Service

Went over and above the call of duty. E.g. cleaned car inside and out on a simple safety check. Customer service agent was fantastic. Clearly explained what had been done and what the inspection team had found.

Service

The five comes from the effort put in by the technician, Lukasz Borkowski, who was determined to make the product work. He spent 40 minutes getting my phone to connect with the dashcam when it all seemed impossible. Very impressive service!

Service

The ease of booking the service and the helpfulness of the service department was much appreciated.

Service

Staff always very helpful, friendly & polite. I feel I can always rely on very good service - totally trust that 'a good job' will be done. Excellent organisation in terms of staff & customer safety & hygiene given the current situation.

Service

Vines were extremely accommodating during these unprecedented times. We managed to squeeze in our service pre-Christmas Covid- safe and socially distanced

Service

The service centre at Vine Guilford was excellent, Natalie kept us fully upto speed with everything that was happening and the fix was super quick. the car was returned fully cleaned inside and out, and looked great

Service

Excellent customer service experience when dealing with the Service Advisor Natalie. The organisation and the work carried out to my expectations in a timely manner which fitted in well with my plans for the day.

Service

Flawless.

Service

Everyone went above what I expected with the service and communication

Service

I have used Vines for service for about the last 10 years and very good its been too.

Service

The Vines service representative could not have been more helpful, keeping me fully informed throughout the process.

Service

Always get great service from the team when I bring my car in for a service etc - this time George Wheeler looked after me 10/10

Service

Efficient, professional service. Well informed of work that needs doing and things that don't.

Service

Always help in the best way they can and are very understanding

Service

As above,lovely friendly atmosphere,coffee in a well spaced lounge.Everything went smoothly from arrival to departure.

Service

The service I received at Guildford BMW recently was extremely good, efficient and courteous which must be particularly difficult to achieve during these Covid times.

Service

Speedy service

Service

From reception to sales, excellent customer service experience especially Mr Todd LOAN. Thank you.

Service

Prompt and efficient service

Service

Performed and delivered as promised

Service

Very good service performed. On time and without any hassle. The car was returned cleaned inside and out and the service department made a follow-up call to ensure I was happy or to raise any concerns.

Service

Good service

Service

Covid making it difficult but staff dealing with the restrictions well.

Service

Service given and ease of booking

Service

Everything was completed in good time. In addition to that I found the service advisor, Natalie, one of the most professional, competent, and knowledgable advisor I have ever met.

Service

Car was ready on time, parts where needed were pre ordered, helpful staff.

Service

Great customer service

Service

The guy in charge of booking my car in for the service etc was very helpful

Service

Usual level of good service

Service

The car runs like new.

Service

Great customer focus

Service

They did everything I asked for while I waited

Service

All good, apart from that I was not notified when the work had been completed - had to phone in myself to check.

Service

Service experience was perfect

Service

Quick and Efficient

Service

I arrived a day early but they still filter me in and kept me updated

Service

Friendly and helpful staff, work carried out on time.

Service

James ensured everything went well. A full service done in less than 2 hours and he fitted in getting my Adblue topped up the week before as we were very low. He is a credit to Vines and BMW

Service

Great service as always

Service

Helped with a warranty claim with no issues.

Service

The service provided was courteous and efficient

Service

No issues. Everyone was professional and polite.

Service

Really great service, easy to book and all done on time!

Service

Very efficient

Service

Best experience of service in years

Service

Very helpful

Service

Great customer service especially during these challenging times.

Service

It was actually a small service but it was done quickly !

Service

Very efficient, my car was collected, serviced, mot'd, and returned all within the day.

Service

friendly and efficent

Service

Repaird as promised

Service

Everyone is always so polite throughout the years of using Vines of Guildford and it was certainly no different this time.

Service

Overall experience.

Service

Was kept informed of progress on the work which was done to meet the schedule I had requested

Service

Service was excellent, although a courtesy car service would be appreciated once we are out of lockdown. But the 2 hour turnround worked well.

Service

Very accommodating when I had to change my booking

Service

Excellent service, all completed in a quick timely fashion. Nice touch with the complimentary wash and clean.

Service

Work done on time and under budget.

Service

I was fully informed and work was of a very high standard.

Service

Really great service and the surroundings are great. Actually feel happy to wait there. Coffee is great too

Service

Efficient friendly service

Service

This time and on previous occasions fulfilled their promises.

Service

I was extremely well looked after throughout the entire sales process, I would highly recommend Vines.

Sales

They reacted well during the pandemic with the change that were made by upgrades introduced throughput the build period.

Sales

The team was very professional, polite and helpful

Sales

Sophie and Eric at BMW Guildford were very friendly and we never felt pressurised to make a quick decision. Test drive cars were arranged and we were allowed to keep them overnight which was very helpful in making our final choice.

Sales

I was kept informed throughout during a very difficult global time

Sales

Helpful - went the extra mile to get the car we wanted

Sales

Useful updates regarding delivery progress. Helpful sales consultant.

Sales

The sales people were great during the pandemic

Sales

service was comprehensive and of an excellent standard, while adhering to social distancing rules

Sales

Car was ready at the time promised and on the day of collecting the car it was ready and waiting! I was helped with care and attention at all times