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Very effective customer service agent.
Went over and above the call of duty. E.g. cleaned car inside and out on a simple safety check. Customer service agent was fantastic. Clearly explained what had been done and what the inspection team had found.
The five comes from the effort put in by the technician, Lukasz Borkowski, who was determined to make the product work. He spent 40 minutes getting my phone to connect with the dashcam when it all seemed impossible. Very impressive service!
The ease of booking the service and the helpfulness of the service department was much appreciated.
Staff always very helpful, friendly & polite. I feel I can always rely on very good service - totally trust that 'a good job' will be done. Excellent organisation in terms of staff & customer safety & hygiene given the current situation.
Vines were extremely accommodating during these unprecedented times. We managed to squeeze in our service pre-Christmas Covid- safe and socially distanced
The service centre at Vine Guilford was excellent, Natalie kept us fully upto speed with everything that was happening and the fix was super quick. the car was returned fully cleaned inside and out, and looked great
Excellent customer service experience when dealing with the Service Advisor Natalie. The organisation and the work carried out to my expectations in a timely manner which fitted in well with my plans for the day.
Everyone went above what I expected with the service and communication
I have used Vines for service for about the last 10 years and very good its been too.
The Vines service representative could not have been more helpful, keeping me fully informed throughout the process.
Always get great service from the team when I bring my car in for a service etc - this time George Wheeler looked after me 10/10
Efficient, professional service. Well informed of work that needs doing and things that don't.
Always help in the best way they can and are very understanding
As above,lovely friendly atmosphere,coffee in a well spaced lounge.Everything went smoothly from arrival to departure.
The service I received at Guildford BMW recently was extremely good, efficient and courteous which must be particularly difficult to achieve during these Covid times.
From reception to sales, excellent customer service experience especially Mr Todd LOAN. Thank you.
Prompt and efficient service
Performed and delivered as promised
Very good service performed. On time and without any hassle. The car was returned cleaned inside and out and the service department made a follow-up call to ensure I was happy or to raise any concerns.
Covid making it difficult but staff dealing with the restrictions well.
Service given and ease of booking
Everything was completed in good time. In addition to that I found the service advisor, Natalie, one of the most professional, competent, and knowledgable advisor I have ever met.
Car was ready on time, parts where needed were pre ordered, helpful staff.
Great customer service
The guy in charge of booking my car in for the service etc was very helpful
Usual level of good service
The car runs like new.
Great customer focus
They did everything I asked for while I waited
All good, apart from that I was not notified when the work had been completed - had to phone in myself to check.
Service experience was perfect
Quick and Efficient
I arrived a day early but they still filter me in and kept me updated
Friendly and helpful staff, work carried out on time.
James ensured everything went well. A full service done in less than 2 hours and he fitted in getting my Adblue topped up the week before as we were very low. He is a credit to Vines and BMW
Great service as always
Helped with a warranty claim with no issues.
The service provided was courteous and efficient
No issues. Everyone was professional and polite.
Really great service, easy to book and all done on time!
Best experience of service in years
Great customer service especially during these challenging times.
It was actually a small service but it was done quickly !
Very efficient, my car was collected, serviced, mot'd, and returned all within the day.
friendly and efficent
Repaird as promised
Everyone is always so polite throughout the years of using Vines of Guildford and it was certainly no different this time.
Was kept informed of progress on the work which was done to meet the schedule I had requested
Service was excellent, although a courtesy car service would be appreciated once we are out of lockdown. But the 2 hour turnround worked well.
Very accommodating when I had to change my booking
Excellent service, all completed in a quick timely fashion. Nice touch with the complimentary wash and clean.
Work done on time and under budget.
I was fully informed and work was of a very high standard.
Really great service and the surroundings are great. Actually feel happy to wait there. Coffee is great too
Efficient friendly service
This time and on previous occasions fulfilled their promises.
I was extremely well looked after throughout the entire sales process, I would highly recommend Vines.
They reacted well during the pandemic with the change that were made by upgrades introduced throughput the build period.
The team was very professional, polite and helpful
Sophie and Eric at BMW Guildford were very friendly and we never felt pressurised to make a quick decision. Test drive cars were arranged and we were allowed to keep them overnight which was very helpful in making our final choice.
I was kept informed throughout during a very difficult global time
Helpful - went the extra mile to get the car we wanted
Useful updates regarding delivery progress. Helpful sales consultant.
The sales people were great during the pandemic
service was comprehensive and of an excellent standard, while adhering to social distancing rules
Car was ready at the time promised and on the day of collecting the car it was ready and waiting! I was helped with care and attention at all times