Meet the team

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Lewis Reynolds

General Sales Manager
  • Department Sales

Megan Thornber

Business Manager
  • Department Sales

Richard Croker

Business Manager and Motability Specialist
  • Years in the industry 3
  • Department Sales
  • Hobbies Socialising, meals out, golf, tennis, DJing

Charles Squirrell

Used Car Buyer
  • Years at the dealership 4
  • Department Sales
  • Hobbies Scuba, Classic cars1965-1980,Horse Racing Flat / jumps, F1 GPs and London

John Howard

Aftersales Manager
  • Years at the dealership 8
  • Department Service

Tony Genn

Sales Executive and Motability Specialist
  • Years at the dealership 10
  • Department Sales
  • Hobbies Golf, football

Chris McIsaac

BMW Sales Executive
  • Years at the dealership 1
  • Department Sales

Eric Wickham

Sales Executive
  • Years at the dealership 19
  • Department Sales
  • Hobbies Football, mountain biking

Richard Parker

Sales Executive
  • Years at the dealership 8
  • Department Sales
  • Hobbies Swimming, taekwondo

Lee Trussler

BMW Sales Executive
  • Years at the dealership 1

Thomas Rumsey

Sales Executive
  • Department Sales

Ray Davey

Sales Executive
  • Department Sales

Sophie Sardar

Sales Executive

Sam Trevett

BMW Product Genius

Georgia Harris

BMW Product Genius

Natalie Baxter

Service Advisor
  • Years at the dealership 13
  • Department Service
  • Hobbies Holidays, Disney World

Frank Jardim

Service Advisor
  • Years at the dealership 3
  • Department Service
  • Hobbies Mountain biking, walking, kayaking

Gwyneth Gavine

Centre Host
  • Years at the dealership 10
  • Department Centre Host
  • Hobbies Theatre, opera, art galleries

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful in resolving my issue.

Service
Thank you for your review, we really appreciate it!

I am always happy with the service i get at vine thank you

Service
Thank you for your review and we look forward to your next visit to us!

I was disappointed that the service representative did not know the function of a micro filter and had to ask his manager. I found the cost of the service expensive for a car just two years old with only service parts exchanged (filters, oil.)

Service
Thank you for your review and we are sorry to hear you had a disappointing experience with us. I will pass your feedback on to our Service Manager.

Sometimes better that others

Service
Thank you for your review and we are sorry to hear this. I will pass this into our Service Manager to look into this issue further.

Good service from richard Parker @ vines Guildford

Service
Thank you for your review and we look forward to your next visit to us!

Auto check in didn't work and there was only two service personnel checking in cars. They also had to go and get courtesy cars with customers which would have been more efficiently achieved by other personnel

Service
Thank you for your feedback, we will take this on board and look to improve our service for the future.

The customer care was excellent, I was looked after incredibly well. However I was rather concerned that the first and only service was somewhat meagre and expensive for a new car that had been on the road for almost 30 months - hence the score of 3

Service
Thank you for your review, we really appreciate it.

very good service but very expensive

Service
Thanks for taking the time to review us. Nice to hear the service was well received.

Incorrect tyre quote and then changing information about availability. No follow up on sales query.

Service
Thank you for your feedback, we will take this on board and look to improve our service for the future. We will pass this onto the Service and Sales managers to take a look at directly.

good - easy to arrange, efficiently carried out, and pleasant environment to wait for car; valeting of car appreciated, but not as well done as in the past, looked like a rushed job, which was a bit disappointing

Service
Thank you for your feedback, we will take this on board and look to improve our service for the future.

I decided to choose the 'while you wait' option and it took rather longer than expected, however, there was an issue with an engine mounting which was found to need replacing and was done under warranty during the visit.

Service
Thank you for your review, we really appreciate it! Glad we got it all sorted for you.

AS mentioned above, your staff have always been very helpful and provided the level of service we have come to expect from a Car Dealer of your standing.

Service
Thank you for your review. It's nice to hear we're able to maintain a good level of service. We look forward to your next visit to us!

Totally satisfied on this occasion. Service staff helpful and friendly, car returned in excellent condition.

Service
Thanks for your review, it's much appreciated. Hopefully see you again in the future!

Because the lady who dealt with me was very good and kept me informed as to what was happening

Service
Thank you for your review and we hope to see you again when we are needed in the future.

Everything discussed was carried out. Just wish it wasnt so expensive.

Service
Thank you for your review, great to hear you enjoyed the level of service.

Nothing to fault and a reasonable cost

Service
Thank you for your review and we hope to see you again when we are needed in the future.

Used this garage for a number of years for both new cars and maintainence. Never had a reason to use another BMW garage.

Service
Thank you for your review and we look forward to your next visit to us!

Service and MOT was completed quite quickly - I could have waited but was not told. When the car was returned it was cleaned, which was nice, but all the driver settings had been changed. - seat moved, mirrors moved, etc.

Service

Servicing staff efficient and helpful.Also produced for me an attractive service plan

Service
Hi there, great to hear we were able to provide you a good all round experience. Thanks for taking the time to review us, we hope to see you again when we're needed next!

The dealer did all they could to make my visit pleasant. I can't see what else they would do to improve anything.

Service
Thank you for your review, we really appreciate it. Always nice to hear we were able to provide you with a pleasant experience. We hope to see you again in the future!

The whole service was very efficiently handled. Although the work content was fairly predictable, nevertheless it was completed on schedule.

Service
Thank you for your review, we really appreciate it!

My car was taken in, work carried in a timely manner and delivered back to me just as you would expect it to be.

Service
Thank you for your review, we really appreciate it. It's nice to hear we were able to provide a pleasant and positive experience for you.

Car service and work completed within agreed times, employees seemed efficient. My car had been cleaned but not to BMWs normal standard - wheels only half done

Service
Thank you for your feedback, we will take this on board and look to improve our service for the future.

Good quality service

Service
Thank you for your review and we hope to see you again when we are needed in the future.

Good service from start to finish, and they cleaned my car which was nice as it needed a clean (although they didn't clean the wheel rims very well)

Service
Thank you for your review, nice to hear you had a positive experience. We will however pass on your feedback.

Thanks Natalie

Service
Thank you for your review, we really appreciate it!

Staff excellent in reception. Wrote to Customer Service Manager (Mr Sellen) 12.11.2015. re damage to run flats and rims and got nowhere. 15,000 miles on and here we are again ... they are not fit for our poorly maintained roads!

Service
Thank you for your review and we are sorry to hear about this issue. I will pass this onto our Service Manager directly to look into this issue further.

The recall work was carried out efficiently, however my request to have the cars on board service history updated was not done. Assume this was because it was the previous service undertaken by an independent approved garage and not a BMW dealership.

Service

No problems always helpful

Service
Thank you for your review, we really appreciate it!

I called to book in for an MOT and service. Asked what service was due and was told full service was due. Left it with you and was then told full service was not due. On collection I was told a time and was waiting for an hour before it was ready.

Service

Valeting of cars is an appreciated service, but in our most recent visit (October 2019) it seemed a bit skimped compared to previous years - hopefully this is a blip rather than a trend

Service

They did/do a good job. Straight forward no messing about.

Service
Thank you for your review and we look forward to your next visit to us!

Fault not actually fixed....

Service
Thank you for taking the time to leave us a review. I'm sorry to hear you've had a disappointing experience. Please don't hesitate to contact us to put this right, should you wish to take this further.

Didn't wash car after service

Service
Thank you for your feedback, I will pass this on and we look to improve our service for the future.

As above

Service

See above, although the service team were very helpful with a replacement car

Service
Thank you for your review and we are sorry to hear about this issue. I will pass this onto our Service Manager directly.

Good diagnosis

Service
Thank you for your review and we look forward to your next visit to us!

staff get to know you and go that extra mile

Service
Hi there, thank you for your review. We really appreciate it!

The service was quick, prompt, and James (I think that was his name) made sure I was able to find my car afterwards, unlike previous visits when it's taken me as long as 30 mins to find it

Service
Thank you for your review, we really appreciate it!

Brake squeal not resolved unless I pay. Service package was suppose to included everything upto 38K/3yr warranty according to the salemans. Now have a bill for £105 for brake fluid change on collection of the car. No head up when booked it in.

Service
Thank you for your review and we are sorry to hear about this issue. I will ask our service manager to contact you regarding this matter.

Easy, convenient and straightforward

Service
Thank you for your review and we look forward to your next visit to us should we be needed!

Not presented with a Warranty Invoice - had to request one. I like confirmation of the work carried out.

Service

I never give anyone full marks as they think there is no need for improvement

Service
Thank you for your review and we hope to see you again should we be needed in the future. We're pleased to hear you've had a positive experience with us.

I would score 5 for service, Attitude and keeping me informed. I hold back 1 star in this case because in the end the fault was not rectified.

Service
Thank you for your feedback, we will take this on board and look to improve our service for the future.

Service from FRANK JARDIM

Service
Thank you, we really appreciate you taking the time to leave a review.

mm

Service
Thank you for leaving us a five star review. We really appreciate it!

Hospitality, general advice on the car and a genuine SD about the staff that they wanted me to feel comfortable.

Service
Thank you for your review and we hope to see you again should we be needed in the future.

service carried out on time and as agreed

Service
Thank you for your review, we really appreciate it!

The service was promptly performed and I received updates from the team on progress.

Service
Thank you for your review and we look forward to your next visit to us!

It was not the Service Departments fault

Service
Thank you for your feedback, we will take this on board. We always aim to get things right first time around. We appreciate you taking the time to leave us a review though and hope to see you again in the future should we be needed.

It was a very expensive trip for an investigation and non fix of problem.

Service
Thank you for your feedback, we will take this on board. Thank you for taking the time to leave us a review.

what more can I say. Your service is excellent I feel valued and respected.

Service
Thank you for your review, we love to hear people have enjoyed their experience with us. Hope to see you when we are needed in the future.

Pleasant environment looked after

Service
Thank you for your review. It's nice to hear you've had a pleasant experience with us.

I was really pleased with the deal that was found for me and love my new car

Service
Thank you for your review and we hope to see you again when we are needed in the future.

Staff are always welcoming & helpful. Customer service levels are high

Service
Thank you for your review, we really appreciate it!

I wasn't offered a courtesy wash

Service
Thank you for your review. We're sorry to hear this, we aim to give every customer the same level of service. We will take this on board and look to improve our service for the future.

Did every thing I expected.

Service
Thank you for your review, we really appreciate it!

Don't like being asked to re-fill hire car when only going to cover a few miles. Otherwise all good.

Service
Thank you for your feedback, we will take this on board and look to improve our service for the future.

I presume the work performed by the technicians was good but disappointed with customer service.

Service
Thank you for your review and feedback here. I will ask our service manager to contact you to address the issue you had with our customer service.

Did not get a resolution of the issue.

Service
We are sorry to hear this. I will ask our service manager to contact you to resolve this matter swiftly.

Clear communication regarding replacement parts and costs...on time vehicle delivery.

Service
Thank you for your review.

Because I speak as I find and have received great service from Vines Guildford since buying the car there.

Service
Thank you for your kind review and we look forward to your next visit to us.

Efficient, friendly, nice to deal with. Everything one would expect (hope for) from a BMW dealership. Unfortunately not all of them live up to these standards.

Service
Thank you for your kind review and we hope to see you again when we are needed in the future.

Work was done fine but 2 hours + for an MOT is a bit long

Service
Thank you for your review and feedback.

The issue with my car is still not resolved and I have found it very difficult to get the car back to Vines for them to complete the job.

Service
We are sorry to hear this. I will ask our service manager to contact you to resolve this matter swiftly.

I should not have to pay for this. You do not provide pick up and drop off unlike Audi next door unless I want to wait about 6 weeks. The inside of my sindscreen was dirtier when I collected than when I left it.

Service
Thank you for your review and we are sorry to hear this. I will ask our service manager to contact you so this can be addressed with you personally.

There were no hidden 'catches' and everything was explained to me clearly. The chap I dealt with was professional and courteous too which made my experience positive.

Service
Thank you for your review and we hope to see you again when we are needed in the future.

Excellent service

Service
Thank you very much for your review, we really appreciate it.

Service was good professional and car returned lovely and clean

Service
Thank you for your review, we really appreciate it!

Whilst the personal service I received was fine, (waiting area, refreshments, etc.) having to wait 2 hours 30 minutes for a pre-booked while-u-wait MoT to be completed is disappointing.

Service
Thank you for your review and we are sorry to hear about your waiting time. We will take this on board and look to improve our service in the future.

They fixed the problem quickly but the sales manager Chris McIsaac showed excellent customer service, keeping me informed throughout.

Service
Thank you for your review, I will pass on your feedback to Chris and hopefully we will see you again in the future.

Couldn't fault it.

Service
Thank you for your review, we really appreciate it!

An MOT test was carried out successfully and with minimum fuss.

Service
Thank you for your review and we hope to see you again when we are needed in the future.

The car came in for a software upgrade. I do not believe it was road tested properly, as when I collected it the tyre pressure RDC was showing a fault and the seat memory did not work. I was told to road test it myself which I did and all is well.

Service
Thank you for your review and we are sorry to hear this. If you would like to discuss this matter further, please do get in touch and we will be more than happy to help and address this with you personally.

I wait for my car so it means a two to three hour wait, which is fine for me as I take things to do. The waiting area is comfortable and someone is always on hand to make you a coffee or tea if you want one!

Service
Thank you for your review and we hope to see you again when we are needed in the future.

They rectified the problem with my car and they kept me informed all the time exactly what they were doing

Service
Thank you for your review and we hope to see you again when we are needed in the future.

Any servicing or problems with my vehicle have been done on time and to my complete satisfaction

Service
Thank you for your kind review and we hope to see you again in the future.

Staff courteous and helpful..

Service
Thank you for your review, we really appreciate it

Service was quick and I was notified of all work done. Courtesy clean was not what I would expect as the windscreen was still dirty

Service
Thank you for your review and feedback, we will take this on board and look to improve our service for the future.

I was looked after very well and car was ready before the expected time and was clean.

Service
Thank you for your review, we really appreciate it!

Very polished and polite.

Service
Thank you for your review and we hope to see you again.

Friendly and efficient service.

Service

Friendly and efficient service.

Service
Thank you for your review, we really appreciate it!

Mostly very good but reception staff could have been a little more attentive

Service
Thank you for your review and feedback. We hope to see you again in the future when we are needed.

Re set every setting in my car without warning which not impressed with. Could find my keys on pick up and kept me waiting for 10-15 mins.

Service
Thank you for your feedback and we are sorry to hear this. We will take this on board and look to improve our service for the future.

On the whole, the service is very good at Vines, particularly the bodyshop which did a fantastic repair to some accidental damage last year. However, I felt that on the recent service, the welcome car wash seemed not to be quite as thorough as usual.

Service
Thank you for your review and feedback, we will take this on board and look to improve our service for the future.

Efficiently conducted.

Service
Thank you for your review and we look forward to your next visit to us!

Pleasant reception,quick action re timing for the day and action to be undertaken and all timings held.

Service
Thank you for your review and we hope to see you again when we are needed in the future.

Car clean was avarage at best. Alloy wheels still filthy and inside of windscreen had been cleaned with a dirty cloth clearly as it became apparent in the evening sun that it was utterly filthy. No glass cleaner had been used.

Service
Thank you for your feedback we are sorry to hear about this issue. I will ask our service manager to contact you regarding this matter.

Repairs should last longer than 3,000 miles if parts are faulty then this should be investigated with the part manufacturer please.

Service
Thank you for your review and we are sorry to hear this. I will ask our service manager to contact you so this can be addressed with you personally.

Prompt efficient service from helpful staff.

Service
Thank you for your review and we look forward to your next visit to us.

Vines in Guildford, and especially Sophie Sardar, have been excellent throughout this process.

Sales
Thank you for your review, great to hear Sophie was able to provide you with a good experience. We hope to see you again in the future.

Friendly service and good communication

Sales
Thank you for your review and we hope to see you again when we are needed in the future. Great to hear we were able to provide you with a good experience.

Car arrived a month late as it required a small ordering

Sales
Thank you for your review, we really appreciate it!

Car was delayed delivery

Sales
Thanks for taking the time to leave us a review. We always aim to deliver cars on time. We're sorry to hear you had a delay. We will take this on board and see how we can look to improve for the future.

Friendly staff, going out of their way to help.

Sales
Thank you for your review, we really appreciate it! Thank you for your kind words.

Eric was helpful, punctual and very easy to deal with.

Sales
Thank you for your review and we look forward to your next visit to us!

Face-to-face presentations and meetings were excellent, but Vines made some bad mistakes in the process stages

Sales
Thank you for your feedback, we will take this on board and look to improve our service for the future.

Very satisfied

Sales
Thank you for your review and we hope to see you again when we are needed in the future.

All the elements of the procedure were dealt with systematically and clearly.

Sales
Great to hear your review. Thanks for taking the time to respond. Much appreciated.

Now on our 4th BMW, all from Vines. Staff (particularly Eric)are great, the cars are great and the whole process was handled very professionally

Sales
Thank you for your review. We love to hear from people that are enjoying their purchase and have had such a positive experience. Thank you also for your loyalty and support to Vines. It's much appreciated.

Process was at our desired schedule and the delivery was seamless

Sales
Thank you for your review, we really appreciate it.

Excellent and friendly service! Visited a number of other BMW Centres before choosing Vines of Guildford, but was extremely disappointed with all of them, almost no interest in helping with my enquiry!

Sales
Thank you for your review and we are proud to offer an exceptional service to you.

Always available with queries and ease of collecting new vehicle

Sales
Thank you for your review and we hope to see you again in the future.

The experience was great due to the salesman Thomas Rumsey he was not only very helpful and professional but a very easy person to speak to

Sales
Thanks for your review. It's really nice to hear such positive feedback. We really appreciate it.

I am so happy with my new Z4!

Sales
Thank you for your review and we wish you many happy years in your new Z4.

Outstanding service from vines Guildford Richard Parker nothing was too much trouble from the dealership very good service would recommend .

Sales
Thank you for your review and we look forward to your next visit to us!

Rebecca was fantastic from start to finish , very polite and helpful at all times . We felt valued .

Sales
Thank you for your review, we really appreciate it.

Eric Wickham was good to deal with

Sales
Thank you for your kind review and we hope to see you again in the future!