CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Although I had been told that there would not be time to run a diagnostic for a new problem at the appointment I had already booked for my car's recall, when I arrived Natalie said she would see if it could be done.. and it was!

Service

Efficient service with very helpful staff

Service

Efficient service

Service

The service was very good with the collection and drop off of car from/home. I would have scored a 10 if the car had been returned on the day of the service as indicated. Instead it wasn't returned until the following day.

Service

Feels like they go beyond what would be the minimum standard

Service

everything was easy, straight forward and no issues

Service

Well look after by the service advisor - service and MOT completed as promised time wise, car nice and clean.

Service

Outstanding service, went above and beyond!

Service

very efficient and helpful staff from booking to return of vehicle. I had an MOT problem which was sorted with good communication throughout.

Service

Everything done as promised.

Service

Good comms, very reasonable compromise on an out of warranty fault.

Service

straightforward experience

Service

Everything was done as promised and on time.

Service

Booking-in for service was easy and option for collect (pre-service) and deliver (post service) proved very helpful.

Service

Their time to look at the fault was shorter than the other garage I previously used and their charges were less.

Service

Price ok. Time taken good. Waiting nicely catered for. All in all ok.

Service

From the time I booked the service It was very smooth and co ordinated very well

Service

Thank you to Natalie who did a great job managing the insurance job. Always keeping me updated via phone on the progress.

Service

Excellent, efficient, courteous service

Service

As well as a routine service, repairs were necessary to an amplifier - as the radio and the reversing sound-warnings were not functioning. The service was very quick and the amplifier was replaced within the next working day.

Service

Everything done as expected

Service

Very professional

Service

The service, MOT and valeting was done well and quickly. They communicated with me when my car was ready. They were COVID 19 secure

Service

Staff were polite and courteous and very helpful.

Service

Everything worked smoothly

Service

Friendly and efficient

Service

I WAS satisfied!

Service

I was very pleased that the car was picked up and brought back after a service and summer tyres put on. Also it was very clean!

Service

Really helpful staff

Service

The process was easy and the staff friendly and helpful

Service

Efficient and helpful service.

Service

Just pleased with the service we were given

Service

very good service given the Covid situation.I dropped the car off at 08.00 went in and was met by a nice lady on reception who sent me down to a very helpful guy called Tom i asked him a few questions and he emailed be back by 11.00 with the answers

Service

Tom was amazing. Kept me informed, pleasant and helpful given Covid restrictions. Work was completed on time and to high standard. Price was good.

Service

They are excellent

Service

Completed what was requested, delivered on time and I was kept informed.

Service

Friendly staff

Service

Efficient and pleasant. That's all I need.

Service

friendly service, and excellent communication as they kept me up to date during the day when my car was with them. This is not my local BMW but I choose to go all the way to guildford because they are professional and reliable.

Service

very good

Service

Good person to deal with, Tom.

Service

Great communication, excellent facilities, friendly staff.

Service

Prompt, efficient and reasonably priced.

Service

MOT carried out professionally.

Service

the staff were very informative and pleasant.

Service

Lovely people

Service

Good customer service, delivered as expectations.

Service

Service Rep very helpful, responsive and took time to keep me informed.

Service

The work was completed very quickly and the service received from all staff was efficient and always pleasant.

Service

Helpful , kind and professional staff- made me feel like a valued customer. I also really liked the way Vines are ensuring social distancing and making sure that customers are reassured and feel safe.

Service

Polite, friendly service from all staff. Car serviced in a timely manner and I was kept up to date with the progress. A pleasure, as always, doing business there.

Service

Very well organised, clean & tidy, sensible and appropriate precautions in place - important in current circumstances. Staff welcoming, friendly & helpful as always. Service needs dealt with professionally.

Service

The service advisor was friendly & helpful

Service

Very good service. Efficient, delivered as expected plus impressive COVID practices implemented.

Service

I have always been impressed with the customer service from Vines of Guildford. Although they are several miles away from where I live, I continue to go to them for all service requirements.

Service

Great service and good communication

Service

Helpful all round

Service

Friendly service and effective communication methods.

Sales

Have been going to Vines in Guildford for years as they are kind and will do whatever they can to help which as a lady driver is very reassuring. Sophie there was good at keeping in touch and helping with our decisions

Sales

The sales process was made easy and I felt that BMW understood my needs and helped me make decisions regarding my purchase. Communication after placing the order was lacking, and my car was fitted with incorrect number plates at delivery.

Sales

Excellent communication, good service and very professional

Sales

Very smooth easy process.

Sales

Great customer service.

Sales

Apart from Covid delay all went well.

Sales

Excellent process

Sales

Very efficient, helpful and friendly.

Sales

Felt very comfortable, all questions were answered and Chris took the time to walk us through all features and comparisons between the different models we were looking at. Incredibly helpful.