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The process was easy and the staff friendly and helpful
Really helpful staff
I was very pleased that the car was picked up and brought back after a service and summer tyres put on. Also it was very clean!
Just pleased with the service we were given
Efficient and helpful service.
very good service given the Covid situation.I dropped the car off at 08.00 went in and was met by a nice lady on reception who sent me down to a very helpful guy called Tom i asked him a few questions and he emailed be back by 11.00 with the answers
Tom was amazing. Kept me informed, pleasant and helpful given Covid restrictions. Work was completed on time and to high standard. Price was good.
They are excellent
Completed what was requested, delivered on time and I was kept informed.
Efficient and pleasant. That's all I need.
friendly service, and excellent communication as they kept me up to date during the day when my car was with them. This is not my local BMW but I choose to go all the way to guildford because they are professional and reliable.
Good person to deal with, Tom.
Great communication, excellent facilities, friendly staff.
MOT carried out professionally.
Prompt, efficient and reasonably priced.
the staff were very informative and pleasant.
Service Rep very helpful, responsive and took time to keep me informed.
Good customer service, delivered as expectations.
The work was completed very quickly and the service received from all staff was efficient and always pleasant.
Helpful , kind and professional staff- made me feel like a valued customer. I also really liked the way Vines are ensuring social distancing and making sure that customers are reassured and feel safe.
Polite, friendly service from all staff. Car serviced in a timely manner and I was kept up to date with the progress. A pleasure, as always, doing business there.
Very well organised, clean & tidy, sensible and appropriate precautions in place - important in current circumstances. Staff welcoming, friendly & helpful as always. Service needs dealt with professionally.
The service advisor was friendly & helpful
Great service and good communication
I have always been impressed with the customer service from Vines of Guildford. Although they are several miles away from where I live, I continue to go to them for all service requirements.
Very good service. Efficient, delivered as expected plus impressive COVID practices implemented.
Helpful all round
All done as promised and on time
They listen and find solutions not problems.
Promt pick up & delivery back of vehicle. Able to add in an MOT to service at short notice. Kept informed before & after. Extra safety in place due to Covid 19; felt confident to let you have my vehicle
Overall a good experience.
Put it this way, Natalie should get a pay rise and John Howard deserves a knighthood for services to the automotive customer care industry.
They kept me informed
Everybody most helpful.
Convenient location, even though we were early, car was booked in and We were telephoned to say it was ready. No issues. Vehicle still under service plan.
Very efficient, helpful and friendly.
Felt very comfortable, all questions were answered and Chris took the time to walk us through all features and comparisons between the different models we were looking at. Incredibly helpful.
Tony Genn (my regular Sales Representative) knows what I want and always delivers a great deal. I was also very impressed with Megan Thornber (Business Manager) with the follow up and handover of the vehicle.