CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service advisor was friendly & helpful

Service

Very well organised, clean & tidy, sensible and appropriate precautions in place - important in current circumstances. Staff welcoming, friendly & helpful as always. Service needs dealt with professionally.

Service

I have always been impressed with the customer service from Vines of Guildford. Although they are several miles away from where I live, I continue to go to them for all service requirements.

Service

Great service and good communication

Service

Very good service. Efficient, delivered as expected plus impressive COVID practices implemented.

Service

Helpful all round

Service

All done as promised and on time

Service

They listen and find solutions not problems.

Service

Overall a good experience.

Service

Promt pick up & delivery back of vehicle. Able to add in an MOT to service at short notice. Kept informed before & after. Extra safety in place due to Covid 19; felt confident to let you have my vehicle

Service

Put it this way, Natalie should get a pay rise and John Howard deserves a knighthood for services to the automotive customer care industry.

Service

They kept me informed

Service

Everybody most helpful.

Service

Convenient location, even though we were early, car was booked in and We were telephoned to say it was ready. No issues. Vehicle still under service plan.

Service

Tony Genn (my regular Sales Representative) knows what I want and always delivers a great deal. I was also very impressed with Megan Thornber (Business Manager) with the follow up and handover of the vehicle.