"Attension to detail msde some of the communication areas difficult"

"Friendly and helpful service which was not pushy. Original price was not very competitive but dealer was responsive. Delivery process was good. Very satisfied with the service."

"Tabs Alam was fantastic and is a very talented and professional salesman"

"I can't sing high enough praises for Eric Wickham who we dealt with who was extrememly helpful and efficient. He was a pleasure to deal with."

"The people at Vines could not have been more helpful or pleasant to deal with. Minor irritation with the number of times the various finacial and insurance packages were raised though."

"Very approachable staff, made me feel like a valued customer."

"The dealer principal mark requires particular praise for his dedication to customer service."

"I am a long term customer at Vines and always get first class service, the handover was very good"

"Good use of e mailing documents and progress updates. Complete pleasure of turn key operation."

"The sale of the car was more important than the customer experience"

"We are very pleased with our new 318D Touring car and thank Dolan for providing expert sales advice, matching our expectations perfectly."

"All the staff were very friendly and efficient, a little bit pestered by the offers of finance and additional insurance."

"Nigel was excellent, kept regular contact and worked with me to ensure specifications and delivery date were satisfactory. Lee was also very supportive in arranging the finance"

"Excellent service throughout"

"Felt pressurised to take a 61 registration to enable them to make their quota and the delivery was late"

"I reveived very personalised service. Jason, my sales rep, was excellent and all queries and details were dealt with very promptly."

"The pick up was on time all items in place the sales person was very attentive in ensuring the car paperwork was all in order and had time with us to ensure we were completely satisfied"

"First rate service with updates on progress with the build of the new car"

"Fabulous service from start to finish"

"Due to a bank error the funds for purchasing the car were delayed for over two hours on collection day. The dealer offered every assistance and were understanding and courteous."

"Great service provided by the dealer and sales teams. Excellent communication during the whole process and everything went according to the plan. The best BMW dealership I have ever dealt with."

"The whole experience of buying the car was very different to previous experience. The salesman Jason of vines was excellent and took me through everything clearly. Also the finance guy James was brilliant in explaining the finance and cover."

"Brilliant, very bespoke service provided, and bent over backwards to help me."

"The only problem recently was not due to Vines, but due to the incorrect part being supplied from Germany 9although in the packing labelled with the part number required"

"disappointed with dealer as they said turbo not failed trhough design or component failure. replaced turbo and no goodwill provided"

"No comment."

"Easy to book and collect vehicle out of hours. Service advisor kept me well informed."

"Advised the air valve was not covered and paid for repair. Disputed this and once investigated this was then covered. Nicki was extremely helpful."

"Co ordination between Service Manager and Technician could be better. Also technicians that miss items reported should be held to account. All in all good performance that could be made great."

"I always feel that the service assistants are a little 'superior' in their attitude to the customer. Also, really resent having to pay 17 for a can of oil that was left on the back seat Not given any choice about this naughty"

"Good but expensive."

"This visit was much better than my previous experience with Vines"

"I was kept up to date with the progress of my service but my car was returned to me without being cleaned."

"Could Do Better"

"I wasn't told when my car was ready to collect. I phoned up twice before leaving work to see if it would be ready on my way home, but the person who answered could not provide an answer. Consequently, i had to make a special trip the following day."

"Vines are professional and timely with their service"

"there was a problem with the air conditioning - they thought they'd fixed it but they haven't fixed it first time and it has to go back."

"Insurance was charged for the courtesy car when my insurance company was covering. Which has been sorted out by another colleague. The courtesy car was filthy and not checked."

"The dealer failed to carry out all required work."

"Vines of Guildford were fine and corteous etc. I subsequently found out I could have had the brake fluid change for less than half price and a respectable local garage. I will go to them in future."

"Vines provide an excellent service by putting the customer first"

"No comment provided."

"helpful,quick,friendley"

"i appreciated the extra mile the dealership went to,to provide a good service."

"All very good. But then left waiting for half an hour with no explanation"

"I had a degree of fraustation as the dealership have advised of a fault with the vehicle but have given 2 suggestions of resolving the issue but are unable to guantee the resolution."

"Always helpful."

"I asked for a time when my vehicle was due to be collected and couldnt specify, when employee came to collect vehicle he couldnt speek english and after last visit my oil light has remained on."

"good info from staff and great courtesy driver into town"

"Very good - fine."

"The dealership are allways excellent."

"It was very polite in the terms of the handling of people. I have had problems there in the past. This time it was a lot better."

"I have had several electrical issues with the car."

"Booking in all good. Car collected from work. No problem with service MOT apart from the cost. Some injectors replaced under recall, would prefer all 6 to be replaced at same time rather than just 2. Car returned with pen ink on door trim."

"I had agreed to bring the car in 9 excpected to be dealt with immediately when i got there this wasnt the case had not a waiting slot had to wait 1 hour however would suggest that you confirm with customers their expectations"

"Still didn't get my intermittent wipe sorted. Need to rebook."

"I was told it would be 1 hour and it was actually 2 hours."

"i have never had any complaints always very helpfull"

"The customer service was good, and the service was performed in the required time frame, but I asked for a breakdown of what the service entailed when you are paying £900 you expect some info on where your money goes but got nothing"

"I have an 11 year old E36 Convertible and there seems to be no one at the dealership who is familiar with a car of that age, especially regarding the problem I have with the convertible hood itself."

"Good experience, plenty of feedback"

"The dealer advised I required an oil service and when I checked it had been done 10 months previously."

"Superb as usual. Service team are first class. Clear, detailed explanations of work and good jodgement. Excessive labour costs cost them 1 point. I'm a professional too but at £120 an hour Only for the superb customer service I stay with BMW dealers"

"I think there spot on, the staff are lovely there always smiley informative I like the dealership. I appreciate the pickup and collect service it¿s excellent."

"Problem keeps recurring one after another part needs replacing as if whole engine is falling apart. Previously staff were helpful but this time there was lack of empathy subtle coldness initially but after complaining, manager did help listen."

"I was told it would be forty minuets to change a tyre. I wasn¿t kept informed of the situation of the vehicle and it took one hour and fifteen minuets to be given back to me. The girls on the front desk were polite and friendly."

"Next time it will be the third time I have taken the vehicle in for the same problem."

"Consider the labour rates to be to high"

"Prompt booking, very helpful service advisor and made goodwill gesture on labour to replace parts not covered by warranty."

"i was impressed to have to pay £20.00 for a courtesy car for the day when i booked 3 months in advance."

"It made an impact that I was met at the door by my service representative, particularly since she was on crutches that week"

"Being forced to pay 638 to effectively replace a battery and sensor on a 9 year old car is utterly unacceptable"

"The work was completed but customer service dissapointing until supervisor intervention"

"Extremely Poor service received and ridiculous quote for work given"

"Prompt, efficient and courteous service"

"Service was fine but while waiting was meant to test drive 2 cars, only one was available though it has supposedly been pre arranged."

"Courteous and prompt. Would have scored 5 if had followed up by giving me the details I requested about possible body shop work. I left not knowing really where to go on this and what ball park costs would be. A missed opportunity"

"Not notified the car had to be kept overnight. Had trouble making an appointment line cotinually engaged."

"When you drop the car in the morning you talk to one person and then you go to pick it up its someone else.that is the customer service manger who takes the details from he and he does not say who is going to dealer with the vehicle."

"Late appointment to meet my diary. Car unable to be washed due to the time."

"Excellent customer service only let down by oil service interval not being reset meaning I need to pop back to dealership to get this reset."

"I was very explicit on what service wanted this was noted and written on the service sheet when I collected my car much unrequested and un agreed work had been undertaken. This almost doubled the service cost, outrageous and unprofessional."

"Not a good experince"

"Credibility is a question, service manager pushed for more and earlier service that was not immediately due. Repair required is not 100 convincing. lacking quality assurance resulted in return check. Continue.."

"Soon after service another fault developed, asked for update of tyre tread wear, was ignored"

"I had an MOT while I waited and was told 60 90 mins so I worked on 90 mins. kept waiting 2 1 2 hours missed an important meeting, advisor completely misjudged my requirements despite complaining twice"

"I would have given Vines five stars if they had washed my car."

"When I collected my car, I did not have the MOT worksheet in the car which the service person mentioned would be left. I tried to speak to him but he was with customers and was not called back even though a marketing person said that they would check"

"Wasn't warned in advance that air filter and spark plugs would also need replacing"

"Vines at Guilford have provided outstanding customer service for the last 10 years. it is not my local dealer, I go there for the service provided"

"I had to take the car back as the steering wheel had not been put on straight."