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ABOUT VINES OF GUILDFORD.

EXPLORE OUR CENTRE BELOW.

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Impress with the new BMW Shadow Edition

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Exclusive Summer Offers from Vines

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Choosing the right engine

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10% off Cosmetic Repairs

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BMW i3 Service Inclusive

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Vines Guildford - 2017 Charity - Dreamflight

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Latest Vacancies

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Latest New Car Offers

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Meet the team

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Ian Hughes

Sales Manager
  • Years at the dealership 3
  • Department Sales
  • Hobbies Family, Holiday, Sports, Food

Tabs Alam

Business Manager
  • Years at the dealership 12
  • Department Finance
  • Hobbies Roadtrips, gym, holidays, socialising, shopping

Jody Jackson

Business Manager
  • Years at the dealership 0
  • Department Finance
  • Hobbies Rugby, Football, Wrestling

Jamie Lowther

BMWi Sales Executive
  • Years at the dealership 3
  • Department i Sales
  • Hobbies Friends, Family, Sport

James Smith

BMWi Sales Executive
  • Years at the dealership 3
  • Department i Sales
  • Hobbies Cooking, Music

Tony Genn

Sales Executive
  • Years at the dealership 10
  • Department Sales
  • Hobbies Golf, Football

Nima Negarandeh

Sales Executive
  • Years at the dealership 3
  • Department Sales
  • Hobbies Family, IT Security

Eric Wickham

Sales Executive
  • Years at the dealership 19
  • Department Sales
  • Hobbies Football, Mountain Biking

Phil Hinds

Sales Executive
  • Years at the dealership 3
  • Department Sales
  • Hobbies Golf, Cricket

Richard Parker

Sales Executive
  • Years at the dealership 8
  • Department Sales
  • Hobbies Swimming, Taekwondo

Josh Morris

Sales Executive
  • Years at the dealership 8
  • Department Sales
  • Hobbies Football, Fitness, Socialising

Matt Granger

Sales Executive
  • Years at the dealership 0
  • Department Sales
  • Hobbies Golf, Rugby, Live Music

Dominic Harris

Sales Executive
  • Years at the dealership 0
  • Department Sales
  • Hobbies Guitar, Football

Gwyneth Gavine

Centre Host
  • Years at the dealership 10
  • Department Centre Host
  • Hobbies Theatre, Opera, Art Galleries

Jan Smith

Centre Host
  • Years at the dealership 1
  • Department Front of House
  • Hobbies Shopping, Gardening, Fitness

John Howard

Aftersales Manager
  • Years at the dealership 8
  • Department Service

James Foord-Divers

Service Advisor
  • Years at the dealership 3
  • Department Service
  • Hobbies Movies, Socialising, Cleaning

Natalie Baxter

Service Advisor
  • Years at the dealership 13
  • Department Service
  • Hobbies Holidays, Disney World

Frank Jardim

Service Advisor
  • Years at the dealership 3
  • Department Service
  • Hobbies Mountain Biking, Walking, Kayaking

Jim Woolley

Service Advisor
  • Years at the dealership 1
  • Department Service
  • Hobbies Photography, eating, music, fishing

Megan Thornber

Sales Executive
  • Years at the dealership 0
  • Department Sales
  • Hobbies Shopping, gym

Berni Smyth

Service Advisor
  • Years at the dealership 1
  • Department Service
  • Hobbies Darts, Socialising

Meera Ghale

Centre host
  • Years at the dealership 0
  • Department Front of house
  • Hobbies Dancing, Swimming, Travelling, Photography, music, Reading magazines

Emma Swinyard

Loyalty Specialist
  • Years at the dealership 2
  • Department Sales
  • Hobbies Gym, running, drawing

Lyndsey Murphy-Sugrue

BMW Genius
  • Years at the dealership 0
  • Department Sales
  • Hobbies Football, photography, music festivals, pub quizzes

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service team acknowledged my patience when repair items were delayed and were more than prepared to meet me with accommodation on price.

Service

Bernie was excellent and made up for the mistake made by the service technician. He has passion for cars and understands how owners feel about the brand.

Service

car service carried out as planned without problemJames in Service was very helpful

Service

I returned from France especially to have the service done by Vines

Service
WOW! That is real customer advocacy. Thank you very much for your continued custom.

As above

Service
Thank you for your positive response and your business

Prompt efficient polite. Also 2 months after warranty ran out compressor went which would have been a huge expense so soon after end of warranty but we covered a big chunk of the cost as a goodwill gesture

Service
Thank you for selecting Vines for your Service requirements, we try to look at each and every repair on it's own merits.

I have an old car and the service was very good, cost was reasonable and the service agent cara was approachable, understood my requirements as a customer.

Service
That sounds like a winning hat-trick. Our goal is to provide a high quality service at a value price for customers, I am pleased we met your expectations.

Absolutely painless to get an issue which arose with the car taken care of. We were kept well informed of everything at every step and felt in good hands. Communication was top notch.

Service
That's what we like to hear a nice simple trouble free transaction, thank you for the feedback

Dealt with Cathy in the body shop. EXCELLENT

Service
I will pass on your kind comments to Cathy and the Bodyshop team thank you

Everything just worked.

Service
That's what we like to hear a nice simple trouble free transaction, thank you for the feedback

My car was booked in quickly, and although the airbag replacement was due to a recall, they still offered to valet my car for me. I was also picked up and dropped off by their courtesy shiuttle, which made a difference.

Service
Thank you for your positive response and your business

Everything was completed on time.

Service
That's what we like to hear a nice simple trouble free transaction, thank you for the feedback

May I have Mark Crandon’s correspondence address. I have put together a detail account of mine and my wife's poor experience and wish to submit this in writing.

Service
Thank you for your response I will arrange for this information to be sent to you directly. I apologise if our service was not up to scratch.

Only drawback this time was that the servicing light had not been reset, so I had to wait for a technician to come to the car to reset before driving away.

Service
I am sorry we do operate a first time fix policy, I apologise it was not fixed the first time for you

Even though I was late delivering the car They still did a great job. Just wish you would remind us when MOT is due.

Service
Thank you for your positive response, we do have an MOT reminder service, I will ask our CRM Team to look into this matter accordingly

after explaining what went on Gavin at the service desk too over and sorted out the whole thing. excellent service

Service
Thank you for selecting Vines for your Service requirements

All fixed

Service
As it should be! Thank you for taking the time out to complete the BMW survey

Everything is always completed and it's a great enviroment.

Service
Thank you for your positive comments, especially regarding our new facility it is very much appreciated

Vines have always provided a great service. Easy to book. Very accommodating.

Service
That's what we like to hear a nice simple trouble free transaction, thank you for the feedback

as in previous answer

Service
Thank you for your positive response and your business

From the time I bought my current model everybody has been extremely helpful and enthusiastic !!!

Service
Thank you for your kind comments and thank you for selecting the BMW brand

Fast and easy

Service
That's what we like to hear a nice simple trouble free transaction, thank you for the feedback

The whole visit was pleasant and the service excellent.The salesman, Nima, who sold us the car 2 years ago took the time to greet us and speak with us.

Service
I will pass on your kind comments to Nima thank you

As above

Service
Thank you for selecting Vines for your Service requirements

Our car was left filthy inside. Seat was black and large dirty handprint on the cream leather console. No reply to our emailed complaint to acknowledge. No apology, just a "no worries" on the phone. Not good enough!

Service
I am sorry to hear that, I will ask our Reception Manager Mr Gavin Sellen to call you please accept my apologies

The MOT was carried out swiftly while I waited and no problems found.

Service
That's what we like to hear a nice simple trouble free transaction, thank you for the feedback

All went well and professionally.

Service
Thank you for your positive response and your business

We were very satisfied with the service we received from Vines in Guildford, and the staff were helpfull.

Service
I will pass on your kind comments to the team thank you

I was kept informed and the work appears to be good

Service
Thank you for your positive response and your business

Excellent welcome for while u wait running in service on M2. Shown to café area and coffee provided, car completed ahead of time. Sales exec came over to welcome me. All excellent and very efficient.

Service
Thank you for your positive comments, especially regarding our new facility it is very much appreciated

Everything went smoothly, including the pick up of the vehicle.

Service
That's what we like to hear a nice simple trouble free transaction

I badly damaged two tyres hitting a deep pothole one night. Vines fitted two new tires the next afternoon and picked me up so that I could collect my car - all cleaned inside and out, of course. Efficient excellent service.

Service
I am pleased we were able to turn a tricky situation into a trouble free solution, thank you for your feedback

Very professional and friendly staff. No issues dropping off the car and picking up a loan car. All three issues were resolved within 48 hours. The tape applied across the doors is creased in some areas, so not the neatest but gets the job done.

Service
I will pass on your kind comments to the team thank you

Always friendly, helpful service - this time being no exception.

Service
Thank you for your positive response and your business

I bought my 330d from Vines of Guildford in 2002.Since that time,it has been serviced and MOT'd by them on a regular basis,their professionalism being absolutely first class.

Service
Thank you for selecting Vines for your Service requirements over many years, we are all delighted with your feedback. Thank you for your continued custom

Because I have an unresolved fault on the car.

Service
I am sorry to hear that, I will ask our Reception Manager Mr Gavin Sellen to call you please accept my apologies

excellent customer service from Gavin and Natalie

Service
I will pass on your kind comments to the team thank you

Prompt and efficient. Great staff.

Service
That's nice to know thank you

all made very simple

Service
That's what we like to hear a nice simple trouble free transaction

GOOD PROFESSIONAL JOB

Service
Pleased we could assist you !

Excellent interaction with sales team regarding a potential future purchase. The Service department were efficient, however when the car was returned the valet was rather poor with residual debris that I cleaned off myself the next day.

Service
Please accept my apology for the valet we do only carry out a service wash however if you would like it done again that's no problem

Prompt and pleasant service

Service
I will pass on your comments to the team thank you

Very helpful doing everything that was requested

Service
Thank you

Good service, fair price, friendly staff, bus from Vines to Woking return.

Service
Everyone loves our free courtesy bus I am pleased you enjoyed it !

Very satisfied thank you. Your service staff were very efficient.

Service
Great news I am pleased

A first class service from Vines

Service
Thank you!

Courtesy car, work done on time and everything handled well. Good communication throughout.

Service
I am pleased thank you very much

Everything done on time, easily arranged and the cost covered when I bought the car. Plus good coffee.

Service
Pleased you like the coffee bar, thank you for your comments

A pleasant welcome was received upon arrival by both the centre receptionist and the service assistant. A timely service was arranged together with use of a loan car which was essential due to travel commitments.

Service
Glad it all worked out thank you for your comments

helpful friendly staff; good service

Service
Great thank you

All good

Service
Thank you

Still waiting for engine oil specification sheet.

Service
Thank you for your response I will arrange for this information to be sent to you

I think they tried to baffle me with science, but they don't seem to have fixed the underlying issue. The steering wheel still seems to be offset, and I have no way of assessing if it is any different to before!

Service
I will ask a Service Rep to call you in order that this is rectified to your satisfaction, with regards to parking we still have two more weeks of redevelopment to go as soon as it is over our site will become less congested, I do apologise

Appointment arranged on same day problem reported

Service
Thank you we will always try and fit you in where possible on the same day

MOT required. Job done!

Service
Thank you

The courtesy bus driver Steve was amazing so friendly. I was called at 3:30pm to say my BMW was ready. However, when I arrived on the courtesy bus it was in the queue for being washed. I was not happy as had to forgo the wash as needed to get home.

Service
Everyone enjoys the Courtesy Bus and of course its FOC, glad you enjoyed the level of service provided

Staff were not friendly

Service
I am so sorry to hear that I will ask our Reception Manager Mr Gavin Sellen to call you please accept my apology !

My car was in for a wheel swap. Natalie Baxter (?) spotted that my car was due for a service/inspection and organised got to be done there and then.

Service
I am pleased we managed to fit you in enjoy the car !

on time, nice refreshments

Service
Thank you and I a pleased you like our new coffee bar !

Did the job with a smile

Service
Thank you for your response and your business

As ever, Natalie dealt with everything with total professionalism.

Service
Great news I will inform the team

I took my car for a diagnostic scan, the problem detected and sorted - thank you.

Service
I am pleased and thank you for your loyalty to our business

Vines decided this time not to price match tyres. Had to take time off during lunchtime and took car out during MOT and change them myself just cross the street.

Service
We will always try and price match however its not always possible, thank you for your business

This was my second visit to have the ventilation fixed. Previously was unsatisfactory. On this occasion the service contact made great effort and the technician Paul came out and very politely ensured that he fully understood the problem and fixed it

Service
I am sorry we do operate a first time fix I apologise it was not fixed the first time for you

Staff very helpful and friendly. Comfortable waiting area.

Service
Thank you for your positive comments regarding our new facility it is apprecaitted

Bernie (service representative) and Eric Wickham ( Sales ) very responsive and supportive with any issues or questions that I have relating to Car.

Service
Great news I will inform the team

Always charming and nothing is too much trouble

Service
Thank you for your kind comments they are appreciated

Although there had been a mistake with my booking which essentially meant I didn't have one. They still got everything sorted really quickly including a loan car. Mistakes happen, it's how you deal with them that counts.

Service
I am sorry this happened although I am really pleased we solved it for you on the day

Staff was helpful and courteous

Service
I will pass on your comments to the team

Everything taken care of first time.

Service
Thank you for your business

Overall very good but I was kept waiting about 15 minutes before being seen to on collection.

Service
We are experiencing a small delay on handover of vehicles this is due to our redevelopment, please accept my apology

Communication throughout

Service
Thank you for responding to our survey

Prompt reliable service

Service
Thank you for the positive comments

The lease company had not booked service in but this was rectified in a very professional way by the service team

Service
So sorry this had happened I am pleased that we managed to fix it for you

Everything ran smoothly

Service
Thank you

The service booking arrangements were completed apart from two ,for which I await a booking. Everything was prompt.and so very courteous.

Service
Thank you for your positive comments

pleasant staff, work completed well

Service
Thank you for selecting Vines for your Service requirements

Disappointed that exhaust recirculation valve failed at around 43000 miles due to carbonised deposits. Is this biofuel related?

Service
Thank you this can happen its is caused by carbon deposit build up in the exhaust system, sometimes a nice long run can avoid this.

so far I have no reason to be anything other than completely satisfied with Vines

Service
Your comments are appreciated

Kept me up to date with what was and did happen. Completed all they said they would.

Service
Great news thanks you for your business

Our car still looks new when it's returned.

Service
Thank you for responding I am pleased you are happy with the service

Could not fix my car

Service
Thank you for your comments whilst they are disappointing we do operate a first time fix process I will make sure you receive a call from the Aftersales Manager to rectify the situation

I dealt with Paul Zelaskowski who was the best person I've dealt with buying a car. He explained all my options, particularly around finance and guided me to what model would be most suitable. When I emailed him he replied immediately. Great service

Sales
I will pass on your kind comments to the team thank you

Slick process and great communication throughout.

Sales
Thank you for the feedback, that's what we like to hear a nice simple trouble free transaction.

Working with Mr Nima Negarandeh from Vines of Guilford exceeded any of my expectations. As a first time BMW buyer, I was not familiar with car. Right away Nima took time to sit down with my husband and I to determine what would be a good fit for us.

Sales
I will pass on your kind comments to the Nima, thank you for choosing Vines

Once they realised we were serious about buying a new car we had a very satisfactory service. BMW agreed to pay of the cost of repairing our Mini where Mini were trying to make us pay for something which should have been on warranty which was great.

Sales
Thank you for your response and your business, I trust the warranty confusion didn't detract from the overall experience

Constantly updated with regard to delivery date and very quick stress free purchase and hand over

Sales
Thank you for your kind comments

Lovely coffee. Very pleasant atmosphere

Sales
Thank you for your feedback, we have recently completed a renovation of the showroom (and the coffee) glad it impressed!

All went to plan helped by excellent communication from sakes person

Sales
I appreciate your feedback, thank you

Nima Negarandeh was very attentive and knowledgeable, he made the whole purchasing and collection process enjoyable. A credit to Vines.

Sales
Nima will be thrilled with your kind comments, I will ensure he is informed.

good advice getting me the right car

Sales
It is vital we spend time securing the right vehicle for your needs, I appreciate the positive feedback

Excellent customer service

Sales
Thank you for your feedback, it's very much appreciated.

Easy, well explained process. Good customer relations.

Sales
That's great to know thank you

Advised at all times on the status of my order.Sales executive always available with any queries , friendly and attentive.Nothing too much trouble.

Sales
Thank you for the positive response relating to our Centre and may I take this opportunity to thank you for your business

All done in a very professional manner

Sales
Great news enjoy your car

From the reception to the salesman Eric, we were immediately welcomed in and were given time without an appointment. We were looking to buy an Audi but the service was so bad we walked out. BMW had our service instead.

Sales
Thank you for your kind comments and thank you for selecting the BMW brand, welcome to BMW. If I can help with anything at all please do not hesitate to call me

self explanatory

Sales
Thanks for the response

The dealer representative was very open responsive and helpful. The deal was set out clearly and did not require lengthy haggling. I was kept informed of process during the delivery process and the collection of the vehicle was made enjoyable

Sales
Thank you for purchasing your car from Vines I do hope you enjoy it !

josh and the team at Vines were incredibly helpful from the first cold call, through to the test drive, advising on specifying the car and managing the delivery process. most excellent service

Sales
Thank you I am pleased we assisted you with your purchase the specification looks really nice I do hope you enjoy your new car

Professional and friendly service

Sales
Thank you for your positive comments and I do hope you enjoy your new car

Professional and helpful sales advsior

Sales
Thank you!

Very happy with advice given about vehicle and choice of options to tailor for us

Sales
Thank you for selecting Vines and I am pleased you like your new car

Tony the Sales Executive made the whole process a smooth and enjoyable experience.I was very impressed with the emails that informed me the stages of my car from entering production to being delivered to the BMW centre - great service

Sales
Thank you for the positive response we do hope you enjoy your new car

I would have given a score of 5 out of 5, but the handover of my vehicle, which was scheduled for 15th April was delayed at short notice because BMW UK were unable to deliver the car in time to the dealership.

Sales
Please accept my apology sometimes we do experience delays in deliveries, I do hope it didn't ruin the experience for you

All ran like clockwork and made all the more plaesant by Steve Chambers at Vines Guildford.

Sales
Thank you I will let Steve know ! I hope you enjoy the new car

The service was brilliant from Tony Genn, Sales Asst. he sold a car to our daughter too and we came to him on her recommendation - very happy.

Sales
Thank you for your loyalty to our business it is apprciatted

From the moment we walked through your showroom doors we felt very welcome, it was bank holiday weekend and busy, we didn't have an appointment, yet your host still got us in front of a salesperson, whereas VW turned us away as too busy!

Sales
W will always try to accommodate our customers I am pleased you purchased your car from us and we do hope you enjoy it ! Welcome to BMW

The Sales agent was very polite and patient (all through the back and forths, going through the options) and remained keen in serving us. He provided answers to all enquiries and even called in a colleague when it was necessary.

Sales
Thank you I hope you enjoy your car

I was treated well, kept informed throughout

Sales
I am pleased and thank you for your business

Dealt with Richard Parker who was superb. Very professional, efficient and knowledgeable. A pleasure to do business

Sales
Thank you

Good service, everything was very well streamlined, no issues.

Sales
Thank you for your honest feedback

nima the sales consultant dealt with all aspects of the transaction with a caring and professional approach throughout.Helpful also on a personal level in dealing with getting the best insurance quotes et al.

Sales
Thank you I will pass on your comments to Nima

I'm just enjoying the car. The three cylinder has great sound and very punchy for its small size. Just right for city driving and economical.

Sales
Glad you are enjoying your new car the specification looks amazing ! Thank you for your business

The whole service from start to finish was excellent

Sales
Thank you for your positive comments